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Speech Analytics Strategist — Drive Customer Insights
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-09-09
Listing for:
Capacity
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
Capacity, an AI-powered startup, seeks a Speech Analytics Analyst to partner with customers and translate conversations into actionable insights for care, sales, quality, and marketing. You will configure and optimize the speech analytics platform to drive measurable improvements in customer experiences.
You will build dashboards, validate data quality, and create compelling stories from analyses. The role emphasizes curiosity, strong communication, and teamwork with product engineers and
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