Traffic Incident Management Coordinator - Transportation Market

Traffic Incident Management Coordinator I - Transportation Market

Requisition Number: TRAFF
004100

Job Category: Varies

Posted: July 7, 2026

Type: Full‑Time

Work Arrangement: Hybrid

Charlotte, NC
Gresham Smith | Charlotte Office
620 South Tryon Street
SUITE 500
Charlotte, NC 28202, USA

As Traffic Incident Management Coordinator I, you will:

• Support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities, including delivering first responder training, conducting research and data analysis, generating reports, recommending program enhancements, and coordinating between clients and stakeholders at both the statewide and regional levels
• Manage TIM programs, including quick clearance initiatives, innovations, after‑action reviews, program meetings, and outreach activities
• Provide technical assistance, advice, data analytics, reporting, and recommendations to enhance statewide and regional incident management initiatives
• Participate in or lead regional TIM, towing and recovery incentive programs, and other stakeholder and internal meetings
• Collaborate with and support other analysts statewide to ensure operational continuity when resources are limited
• Perform other duties as assigned by the supervisor

We’re looking for someone who has:

• Bachelor’s degree in a relevant field with 15 years of experience, or 20 years of experience in law enforcement, incident management, fire services, and/or emergency response
• Experience in contract and staff management
• Advanced skills in technical writing and producing comprehensive technical reports
• Proficiency in Microsoft Office applications, particularly Word and Excel
• Strong attention to detail
• Excellent organizational and time management skills
• Ability to develop and maintain strong interpersonal relationships
• Willingness to support client project activities outside of normal business hours as needed

• Healthcare (Medical, Dental, Vision, Wellness Programs)
• 401(k) with Company Match
• Short‑ and Long‑term Disability, Paid Life & AD&D
• Supplemental, Critical Care, Pet, Legal &  Insurance
• Family Planning and Parental Leave
• Mass/Public Transit Program
• Telemedicine and Employee Assistance Program

Gresham Smith is an equal opportunity employer and does not discriminate. Everyone is invited to apply!

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.