Identity Management Operations Analyst - Hybrid

Genesis
10 is currently seeking an Identity Management Operations Analyst for a hybrid position (minimum 3 days per week onsite) with a Global Financial Institution located in Charlotte, NC or Plano, TX. This is an 11+ month contract opportunity.

The Identity Management Operations Analyst is responsible for the day-to-day operational support, administration, and maintenance of the enterprise IBM Secrets Vault platform and its supporting Linux/Unix infrastructure. This role serves as a key member of the Identity Management Operations organization, ensuring the availability, stability, security, and resiliency of secrets management services. The position provides Level 2 operational support, including incident triage, problem management, and change implementation.

Responsibilities:

• Provide Level 2 operational support for IBM Secrets Vault and support of Linux/Unix infrastructure
• Monitor platform health and respond to alerts, incidents, outages, and service degradations
• Perform incident triage, troubleshooting, root cause analysis, and remediation of application, system, and infrastructure issues
• Execute planned changes, upgrades, maintenance activities, and platform deployments
• Support system patching, backup validation, disaster recovery, and technology currency initiatives
• Maintain operational runbooks, knowledge articles, and standard operating procedures (SOPs)
• Partner with Engineering, Product Management, Infrastructure Services, and Security teams to support platform enhancements
• Perform access provisioning, de-provisioning, and administration activities
• Identify opportunities for automation and process improvements
• Coordinate and support annual Business Continuity and Disaster Recovery testing exercises
• Participate in major incident response activities and problem management reviews
• Manage work intake and operational requests through established ITSM processes
• Ensure operational compliance with security, audit, and regulatory requirements
• Participate in a 24x7 on-call support rotation and follow-the-sun support model

Requirements:

• 5+ years of Linux/Unix systems administration experience in a production environment
• Strong Red Hat Enterprise Linux (RHEL) administration and troubleshooting experience
• Experience supporting enterprise secrets management, privileged access, or credential management platforms
• Strong Shell scripting experience and demonstrated automation capabilities;
  Python experience preferred
• Experience with SSH, public/private key authentication, certificate management, and secure communications protocols
• Experience troubleshooting distributed applications and infrastructure components
• Familiarity with LDAP, Active Directory, and enterprise authentication concepts
• Experience with load balancing technologies, web services, and application hosting environments
• Working knowledge of relational database technologies and SQL queries for troubleshooting
• Experience supporting Incident, Problem, Change, and Release Management processes
• Experience with Service Now, Remedy, or other enterprise ITSM platforms
• Strong analytical and root cause analysis skills
• Ability to work effectively in a fast-paced operational environment
• Excellent written, verbal, and presentation communication skills
• Strong documentation skills, including SOPs and operational procedures

Desired skills:

• Direct experience administering or supporting IBM Secrets Vault in a production environment
• Experience supporting Privileged Access Management (PAM) solutions such as Cyber Ark or similar technologies
• Knowledge of secrets lifecycle management, credential rotation, and privileged account governance
• Experience with automation tools such as Ansible
• Familiarity with enterprise monitoring and observability platforms, including Splunk, Dynatrace, App…