Digital Product & Learning Solutions Coordinator

As a part of the Brooks Safety Solutions family, FEDLC helps Fire and Life Safety organizations grow skilled teams, deliver consistent training, build connected workforce readiness systems, manage certification and compliance requirements, and turn capability into measurable business value.

The Digital Product & Learning Solutions Coordinator is a hands‑on role supporting the continued development and growth of FEDLC’s digital learning and workforce solutions. This position works across ecommerce, learning technology, digital content, CRM, reporting, and customer technology integrations to help turn FEDLC’s products and ideas into scalable solutions that are easy for customers to buy, access, use, and manage. The role is designed for someone early in their career who is highly comfortable with technology, enjoys learning new systems, is organized and analytical, and wants the opportunity to grow into increasing product and technology responsibility as FEDLC expands.

You do not need to arrive as an expert in every platform or technology; we are looking for someone who learns quickly, enjoys figuring out how systems work, and wants to build a long‑term career at the intersection of technology, learning, customer experience, business growth, and AI.

• Someone looking for a long‑term career opportunity and motivated to grow their responsibilities as FEDLC grows.
• A naturally curious person who enjoys learning new technology and figuring out how systems work together.
• Someone comfortable being hands‑on and doing the work while developing toward greater product and technology ownership.
• A person who can move comfortably between technology, customer experience, learning, marketing, and business conversations.
• Someone who enjoys solving problems, improving processes, and making the customer experience easier.
• A highly organized self‑starter who can manage multiple projects, details, deadlines, and stakeholders.

• Coordinate and continuously improve the digital customer journey from discovery and purchase through enrollment, completion, certification, reporting, renewal, and cross‑sell.
• Help administer and optimize the Shopify + Docebo + Hub Spot ecosystem and the workflows connecting ecommerce, learning, marketing, customer administration, and reporting.
• Support Docebo configuration, including catalogs, enrollments, learning plans, certifications, enterprise customer experiences, reporting, and administrative workflows.
• Implement FEDLC original digital content and third‑party SCORM/content partnerships, including content loading, configuration, testing, launch, and ongoing catalog maintenance.
• Work with Instructional Design, subject‑matter experts, instructors, and business leadership to turn training and commercial priorities into effective digital learning products and learning paths.
• Support ecommerce merchandising, product configuration, bundles, promotions, and opportunities to attach books, tools, and other products to training purchases.
• Assist with enterprise technology integrations, including SSO, APIs, user provisioning, customer LMS/HRIS/HCM connections, reporting/data flows, and credential‑system integrations.
• Gather customer and internal business requirements and help translate them into documented workflows, product requirements, and technology improvements.
• Coordinate with internal stakeholders and external technology vendors, developers, implementation partners, and to test and launch new functionality.
• Monitor digital revenue, ecommerce conversion, customer adoption, course utilization, reporting quality, customer friction, campaign performance, and other key digital metrics.
• Identify opportunities to simplify processes, automate…