Senior Engineer - AI Monitoring & Control Capabilities

Senior Engineer - AI Monitoring & Control Capabilities

Charlotte, North Carolina;

Jersey City, New Jersey;
Plano, Texas

** To proceed with your application, you must be at least 18 years of age.*
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** Bank of America employees are required to meet all*
* ** posting eligibility requirements*
* ** prior to applying for any new position.*
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** To proceed with your application, you must be at least 18 years of age.*
* Acknowledge ( )

** Bank of America employees are required to meet all*
* ** posting eligibility requirements*
* ** prior to applying for any new position.*
* Acknowledge ( )

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* Job Description:

*
* At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

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* Job Description:

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* This is a critical-delivery role responsible for engineering and operating vendor applications end to end within an on-premises Open Shift platform, directly supporting the enterprise's AI monitoring, controls, and governance commitments. You will develop and integrate application components, deploy and scale containerized services, and provide the production support that keeps these services reliable, performant, and audit-ready.

The domain is AI Agent operations. The applications you support deliver guardrails and observability for LLM powered systems across the enterprise, enabling the model observability, traceability, and evaluation needed to meet risk management, compliance, and regulatory expectations. Because this capability underpins key delivery milestones, the role demands strong engineering discipline, sound operational judgment, and a sense of urgency.

The ideal engineer learns new tools and environments quickly, brings a pragmatic build-and-operate mindset, and can lead cross-functional initiatives without formal authority.

** Responsibilities:*
* + Own delivery of critical vendor applications from build through production support in a fully on-premises Open Shift environment, meeting committed milestones and quality expectations.

+ Build and maintain APIs and integrations connecting vendor guardrail and observability platforms to enterprise AI Agent solutions.

+ Establish and manage workflows that monitor performance, safety, latency, throughput, quality, and guardrail effectiveness in support of AI risk and control objectives.

+ Implement and maintain model…