IT Release & Change Manager; Plano, CLT

IT Release & Change Manager (Plano, CLT) (BH-110851)

Location Charlotte, United States Sector Banking

• Responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program.
• Communicates the work objectives, coordinates delivery, manages risks, ensures compliance to standards, and provides end-to-end visibility into the health of the deliverables.
• Coordinates and facilitates routines to support delivery - e.g. kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Plans and coordinates delivery and dependencies with across multiple teams.
• Strong understanding of IT Change Management, Release Management, and Production Deployment processes.
• Hands-on experience with Jira, including workflow management, reporting, dashboards, and metrics generation.
• Working knowledge of Quality Center/Application Lifecycle Management (ALM) tools.
• Experience reviewing, approving, and governing production changes throughout the change lifecycle.
• Ability to conduct Post-Implementation Reviews (PIRs) and ensure CRQ quality, completeness, and compliance.
• Strong analytical and problem-solving skills with the ability to identify, assess, escalat, and resolve risks and issues.
• Experience coordinating with Application Development, Infrastructure, QA, Operations, and Business teams.
• Ability to manage multiple deployments and competing priorities in a fast-paced environment.
• Strong communication and stakeholder management skills, including interaction with senior leadership.
• Proficiency in preparing status reports, deployment metrics, governance dashboards, and executive summaries.
• Experience supporting change governance within a large enterprise technology organization.
• Familiarity with ITIL Change Management principles and best practices.
• Knowledge of production support, release coordination, and deployment controls.
• Ability to evaluate deployment risks and recommend mitigation strategies.
• Experience leading governance meetings, Change Advisory Board (CAB) discussions, and deployment reviews.
• Expertise in process improvement, control validation, and compliance management.
• Strong organizational skills with meticulous attention to detail and audit readiness.
• Ability to influence cross-functional teams and drive accountability without direct authority.
• Experience supporting regulatory, mandatory, or business-critical technology initiatives.
• Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools for data analysis and executive presentations.