Senior Voice Specialist

Location - Charlotte, NC or Kansas City, MO (Hybrid)

We’re looking for a Sr. Voice Specialist to support our Enterprise Sales organization as a trusted technical advisor and product expert. This is a high-impact, customer-facing role for someone who thrives at the intersection of technology, sales, and solution design.

If you’re passionate about voice solutions and enjoy helping customers solve complex challenges while driving revenue, we’d love to connect.

As a key member of our presales organization, you will partner closely with Sales and Sales Engineering teams to support the full sales lifecycle—from discovery through solution design and closing.

• Serve as a subject matter expert for our Voice Solutions portfolio, including Hosted/Cloud Voice, UCaaS, Contact Center, SIP, and related services
• Lead technical discovery sessions, design scalable solutions, and deliver compelling product demonstrations
• Support proof-of-concept validation, proposal development, and solution positioning
• Act as a trusted advisor to customers and internal stakeholders, ensuring solutions align with business and technical requirements
• Partner with Sales to help identify and develop new opportunities within existing and prospective accounts
• Deliver training and enablement to Sales and Sales Engineering teams to drive adoption and confidence in voice solutions
• Develop technical playbooks, architecture guidance, and competitive positioning materials
• Collaborate cross-functionally with Product, Engineering, Operations, and Support teams to improve offerings and influence roadmap direction
• Represent the company at customer meetings, presentations, and industry events

• 5+ years of experience supporting Voice, Unified Communications, or Contact Center solutions in a presales or technical role
• Strong knowledge of IP networking, telecommunications, and security concepts
• Experience with solution design, deployment, and service activation in a telecom or cloud environment
• Ability to clearly communicate complex technical concepts to both technical and non-technical audiences, including executive stakeholders
• Proven success partnering with sales teams to drive customer engagement and close business
• Experience creating and delivering presentations, demos, and technical training
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

• Bachelor’s degree in IT, Telecommunications, Engineering, or related field (or equivalent experience)
• Telecommunications certifications

• Exceptional communication and presentation skills (written and verbal)
• Strong organizational skills with the ability to manage multiple priorities
• Ability to build and maintain strong internal and external relationships
• High level of accountability, ownership, and execution
• Adaptability in a dynamic, fast-paced environment
• Positive, customer-focused mindset with strong business acumen
• Demonstrates leadership, integrity, and professionalism

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

• Life insurance
• 401(k)…