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Media Technology Support Engineer
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-09-16
Listing for:
GeorgiaTEK Systems Inc.
Full Time
position Listed on 2026-09-16
Job specializations:
-
IT/Tech
IT Support, Cloud Computing: Infrastructure & Operations, Technical Support, Digital Media & Production
Job Description & How to Apply Below
We are seeking an experienced Media Technology Support Engineer – L3 to support file-based media workflows, including encoding, transcoding, AutoQC, storage, and content delivery.
The role requires strong troubleshooting skills and the ability to collaborate with engineering and technology teams to resolve production issues and maintain reliable media workflows.
Key Responsibilities- Provide L3 support for media technology and file-based workflows.
- Troubleshoot transcoding, AutoQC, encoding, storage, and content delivery issues.
- Collaborate with engineering teams on RCA and resolution.
- Maintain media platforms for quality, performance, and reliability.
- Create and maintain documentation, runbooks, and troubleshooting guides.
- Support automation using APIs, JSON/XML, command-line tools, and scripting
. - Work with Linux/Windows and cloud environments
- 3+ years of experience in media technology, broadcast, streaming, or content supply chain.
- Strong knowledge of video, audio, and timed-text workflows
. - Experience with media containers and codecs such as MXF, MOV, MP4, H.264, H.265, Pro Res, AAC, AC-3/E-AC-3.
- Experience with Linux/Windows Server
. - Knowledge of AWS, Azure, or GCP
. - Experience with JSON/XML, APIs, and scripting
. - Strong troubleshooting and communication skills.
- Experience with Jira/Slack and customer-facing technical support.
Preferred: AWS, Python/Power Shell, cloud storage, subtitle/caption formats, IMF, Dolby technologies, and Agile/Scrum experience.
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