Salesforce Administrator

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving!

Our Salesforce platform runs the revenue engine across multiple business units, and the roadmap is growing faster than the team can currently absorb.

We are looking for a Salesforce Administrator who is equally at home in Sales Cloud and Service Cloud. This is a delivery role with a real support component: most of your week is sprint work, and the rest is keeping the platform and its users moving. You will join the GTM Systems team, report to the Salesforce Team Lead, and partner closely with our Business Analyst, Sales Operations, Customer Success, and Support stakeholders.

This is a mid level role. You are past needing hand holding on standard administration, and you still have room to grow into complex solution design.

Delivery & Configuration

• Build assigned work from business requirements documents within the sprint, including Flows, validation rules, page layouts, permission sets, record types, reports and dashboards, data loads, and field cleanup.
• Work across both clouds: leads, opportunities, products and price books on the Sales Cloud side; cases, queues, Omni-Channel routing, entitlements, and knowledge on the Service Cloud side.
• Own the full change cycle for your work: sandbox configuration, regression testing, production verification after release, and a rollback plan before you deploy.
• Assess the impact of a proposed change across existing automation, integrations, security model, reporting, and downstream business processes before you begin the build.
• Participate in requirements sessions and sprint planning, and question a requirement before building it. We want someone who asks whether this is the right way to solve the problem and offers a better route when there is one.

Administration & System Health

• Share the inbound support queue with the team, resolve what reaches you, and provide full coverage in the support slack channel.
• Own day to day administration: user management, profiles, permission sets, page layouts, and record types.
• Identify and resolve configuration issues, data quality gaps, and system inconsistencies with urgency, and judge what to fix now versus what belongs in a sprint.
• Follow platform best practice on naming, field creation, automation, and object limits. Flag technical debt rather than adding to it.

Integrations & Connected Systems

• Maintain and troubleshoot the third party tools that sit on top of Salesforce, including telephony, marketing automation, quoting, and commissions platforms.
• Diagnose sync failures, integration user errors, and credential issues, and elevate with a clear summary of what you found.

Documentation & Enablement

• Write the technical design document for every item you build, and keep standard operating procedures, the data dictionary, and release notes current. Documentation is part of the build, not an extra.
• Create clear, practical documentation and training materials so teams can self-serve and adopt changes quickly.
• Keep stakeholders and teammates updated on status, blockers, and realistic timelines before a deadline slips, not after.

• 3+ years of hands-on Salesforce administration…