Manager, Data Operations and Insights

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Remote, Remote, US 1 Attachments

Salary Range: $64,400.00 To $82,400.00 Annually

Position Summary

The Implementation and Evaluation (I&E) Team guides Knowledge Works in charting a clear, evidence-informed path that helps advance and refine our strategy in pursuit of equitable, meaningful outcomes. The I&E team promotes calibration to what’s working and identifies what isn’t or what needs to shift. We align project implementation with strong evaluation practices to generate actionable insights, mitigate risk, build capacity, and promote continuous learning.

We cultivate alignment across teams by modeling a culture of curiosity, collaboration, and continuous improvement to move in a shared direction toward our collective goals. Using our data and evaluation expertise, we measure Knowledge Works’ impact and enable our geographies to use data, advance the quality of Knowledge Works research and evaluation work, and support the use of Knowledge Works data infrastructure.

The Manager, Data Operations and Insights is part of the I&E team and reports to the Director, Strategic Impact and Learning. This is an ideal position for someone who thrives in bringing order to complexity; connecting people with the information they need; and building systems that help teams learn, collaborate, and make better decisions. This position coordinates data operations, knowledge management, and insight-sharing efforts that turn information into actionable knowledge and strengthen organizational learning and impact.

This position exercises discretion and independent judgment with respect to matters of significance.

As part of the larger Knowledge Works team, this position will actively participate in our ongoing diversity, equity, inclusion and justice work. We are reflecting and improving our internal culture, as well as growing our competencies to effectively engage in education systems change with our partners. Engaging in this work is an essential part of each team member’s personal professional development, external capability building and contribution to the culture and work of Knowledge Works.

KNOWLEDGE MANAGEMENT & INSIGHTS ENABLEMENT

• Co-lead and help build the structure, upkeep, and usability of the I&E team’s knowledge management and evidence-sharing systems, including an Insights Hub and other repositories of evaluation, implementation, and learning assets.
• Ensure that data, insights, tools, and related documentation are organized, accessible, and maintained in ways that support continuity, reduce ad hoc work and strengthen institutional memory.
• Support the development of repeatable insight products, summaries, and synthesis materials—including board and impact reports that help make I&E team findings more usable across the organization.
• Prepare and organize information that supports internal sense making, insight-sharing, and decision-making processes.
• Support the handoff from analysis and evaluation outputs to broader team and organizational use.
• Steward day-to-day data workflows that support the collection, organization, storage, documentation, and use of data, including the storage and access of evaluation instruments.
• Develop, maintain, and improve standard operating procedures, documentation, and shared norms related to data management and use.
• Support effective data governance practices, including attention to data quality, validation, access, documentation, and responsible use of AI-enabled tools.
• Help ensure that the team’s data practices are consistent, efficient, and aligned with…