ServiceNow ITSM Lead: Help Desk Optimization
Listed on 2026-09-29
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IT/Tech
IT Business Analyst, IT Support, IT Consultant, HelpDesk/Support
Guidehouse is seeking a Service Now ITSM lead to drive ITSM workflows (Incident, Problem, Request, Knowledge) and streamline end-user support across federal environments. You will partner with help desk teams, stakeholders, and technical squads to translate requirements into scalable solutions and maintain knowledge articles.
The role requires an active Secret clearance, 2+ years of experience, and strong consulting, Agile, and training abilities.
The Service Now ITSM Lead:
Help Desk Optimization role at Guidehouse is now open for applications in United States.
The advertised compensation is 70..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Now ITSM Lead:
Help Desk Optimization role in the description above.
We appreciate your interest in this position.
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