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UI/UX Researcher
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-09-30
Listing for:
EPAM Systems Inc
Full Time
position Listed on 2026-09-30
Job specializations:
-
IT/Tech
UI/UX Design, Technical Writer
Job Description & How to Apply Below
We are seeking a UI/UX Researcher to further the UX research practice at Hotel Corporation. The ideal candidate is a creative, passionate, pragmatic thinker who can identify opportunities to use research to help teams solve problems and analyze customer behaviors to create innovative experiences in a fast-paced environment. The role will divide time equally between the Sales/Meetings and Events team and the Search team, serving as an expert consultant for product teams who want to understand guest and customer sentiment and behaviors.
Responsibilities- Design and conduct complex qualitative and quantitative research about guests, members, owners, and colleagues that benefits multiple product teams
- Act as steward of research findings, collecting them centrally and distributing them to relevant teams and groups
- Bring new and cutting-edge research techniques in service of product team needs
- Facilitate research goals from product teams and stakeholders according to product and business roadmaps
- Execute usability testing
- Demonstrate a commitment to the client's core values
- 2+ years of experience as a user experience researcher
- Experience in digital web, mobile web, and native app research, with B2C research preferred
- Expertise in conducting interviews, surveys, contextual inquiry, usability testing, and unmoderated user experience research techniques in service of clearly defined research goals
- Skills in research design, facilitation, and analysis
- Capability to clearly communicate relevant research findings through presentations and written documentation
- Experience working with other researchers, designers, and product teams to drive design thinking and lean/agile best practices and tools
- Experience overseeing and conducting research projects with enterprise software in complex user environments
- Background in hypothesis-driven, continuous learning and evolving the design and discovery process of modern product development with actionable research insights
- English proficiency at B2 level or higher
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