M365 Engineer - Exchange

## M365 Engineer - Exchange Apply:
Charlotte Office:
Full time:
Posted 2 Days Ago:
JR100200
*
* Position summary:

** We are seeking a highly skilled and self-driven Microsoft 365 Communication Systems Engineer to join our Corporate Platform Engineering team. This role emphasizes Exchange administration (on-prem and cloud), Microsoft Teams management, and M365 governance, with strong knowledge of Purview retention policies and Defender for Cloud. The ideal candidate will be a well-rounded M365/Entra/Azure engineer who can troubleshoot complex issues, drive adoption of integrated SaaS solutions (e.g., Jira, Service Now in Teams), and maintain a secure, compliant environment.

** About The Clearing House:
** The Clearing House Payments Company L.L.C. is a bank-owned industry utility that shapes the payments landscape and provides infrastructure for safe, reliable, and efficient payments. We see an economy where everyone is connected and a future where modern payments make life easier. The Clearing House operates four payment systems: a high-value wire-transfer system (the CHIPS network), the country’s first and largest instant payments system (the RTP network), an automated clearinghouse network (the EPN network), and a check image exchange network (the Image Exchange Network).

TCH also operates a bank account number tokenization service, runs a payments association known as the TCH Payments Authority, and maintains the rules for private-sector check image exchange through its ECCHO business line.  
** Key Responsibilities*
* ** Exchange Administration
*** Manage and maintain Exchange Online and on-prem Exchange environments, including mail flow, hybrid configurations, and security hardening.
* Implement and maintain Exchange Online Protection (EOP) and Microsoft Defender for Office 365 policies, including anti-spam, anti-phishing, Safe Links, and Safe Attachments.
* Troubleshoot mail delivery, transport rules, and compliance issues.
* Manage mail routing, transport rules, connectors, accepted domains, DKIM, DMARC, SPF, and hybrid mail flow configurations.
* Administer shared mailboxes, resource mailboxes, distribution groups, Microsoft 365 Groups, and mail-enabled security groups.
* Perform advanced troubleshooting of mail flow, hybrid connectivity, directory synchronization, transport services, message trace analysis, and client connectivity issues.  
** Microsoft Teams Managemen
** t* Configure and maintain Teams governance, policies, lifecycle management, external access, guest access, and collaboration settings.
* Drive adoption of Teams integrations with SaaS platforms like Jira and Service Now.
* Support Teams Phone, Auto Attendants, and Call Queues where applicable.
* Support Teams Rooms and meeting experience enhancements.  
** Compliance & Security
*** Partner with Information Security teams to support Microsoft Purview retention, compliance, and information governance initiatives across Exchange Online, Teams, and SharePoint Online.
* Provide technical guidance, troubleshooting, and platform expertise related to retention policies, compliance configurations, data lifecycle management, and Microsoft 365 workloads.
* Participate in security reviews, audits, and remediation efforts supporting regulatory and

* Job Title:

M365 Engineer (Communications) Department:
Operations & Technology

Reports to:

Director, Corporate Platform Engineering FLSA Status:
Exempt Classification:
Contract to hire
* industry standards.
* Collaborate with cybersecurity teams on Microsoft 365 security initiatives, providing expertise on Exchange Online, Teams, Entra , and related collaboration technologies.
* Assist with Entra  as needed, including enterprise application integration, SaaS application authentication, Single Sign-On…