Implementation Consultant

Soutron Global
· Customer Delivery
· United States or Canada (Remote)

Soutron Global builds and supports information management software for organizations whose value sits in their collections — corporate and law firm libraries, government agencies, national and corporate archives, museums, and public library consortia. The suite spans library services platforms, archival collection management, resource sharing, and discovery, deployed across North America, the United Kingdom, Ireland, Europe, and Asia-Pacific.

Our customers do not buy software so much as they buy the continuity of a catalog that has been built, in some cases, over a century. That makes implementation the moment the relationship is decided.

Customer Delivery is moving from a "do everything for the customer" model to defined roles with clear ownership. This seat is the delivery half of that change: a hands‑on implementation professional who takes a signed project from kickoff to signed customer acceptance, and who can be trusted with the two hardest categories of work in our book.

First, migrations. Legacy installations in this sector are heavily customized, with bespoke data constructs and workflows built up over years. Moving them onto a current platform is a data problem before it is a software problem, and feature‑parity gaps have to be found in scoping rather than discovered at go‑live.

Second, upgrades. Our library services platform is not multi‑tenant. An upgrade is not a platform event; it is a project per customer, run against a live production catalog that the customer cannot afford to have offline. A release wave across an installed base is therefore a coordinated delivery program, and it is the work most exposed to being done badly.

You will carry a live project book from week one. You will not be building a function from scratch — the reporting, utilization view, and project governance already exist and are improving. You will be the person the hardest projects are given to.