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SaaS Clinical Trials Support Specialist

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Zohorecruit
Full Time position
Listed on 2026-10-02
Job specializations:
  • IT/Tech
    HelpDesk/Support, SaaS Sales, IT Support
Salary/Wage Range or Industry Benchmark: 42000 - 65000 USD Yearly USD 42000.00 65000.00 YEAR
Job Description & How to Apply Below

CDIT seeks a Customer Support Specialist to be the first point of contact for customers of a SaaS clinical trial management platform. You will triage, document, and resolve issues within defined SLAs, supporting users navigating clinical workflows and PHI handling, while contributing to process improvements.

The role emphasizes professional communication, training others on platform features, and maintaining high customer satisfaction in a ticket-driven environment.

We would love to welcome a new SaaS Clinical Trials Support Specialist to our group in United States.

Are you ready to take on the SaaS Clinical Trials Support Specialist role at Zohorecruit?

We would love to welcome a new SaaS Clinical Trials Support Specialist to our team in United States.

For the SaaS Clinical Trials Support Specialist position at Zohorecruit, we are reviewing applications now.

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