AI Product Engineer — Cisco Domain SME; CCIE​/CCNP Certified

Job Title:

AI Product Engineer Cisco Domain SME (CCIE/CCNP Certified)

Location:

Remote Fulltime Roles  & Responsibilities:

Must Have Technical/Functional Skills

• CCIE (Enterprise Infrastructure / Wireless / Security) strongly preferred; CCNP-level candidates with exceptional domain depth considered
• Deep, hands-on expertise in Cisco Network (Wired / Wireless) OR Cisco Security Products (Firewall, ISE and related security portfolio)
• Proven experience working with Cisco TAC on Tier 2 / Tier 3 customer escalations
• Ability to critically review, rate and provide structured, actionable feedback on technical products
• Hands-on scripting experience (Python, Bash, TCL or similar) for validation, testing and automation
• Familiarity with AI assistants (Claude, Codex) - trainable for strong SMEs as part of onboarding

We are looking for Cisco-certified subject matter experts (SMEs) who will operate at the intersection of deep networking / security expertise and applied AI. In this role, you will evaluate AI-generated technical outputs, rate product quality, provide expert feedback, and directly contribute your domain knowledge to strengthen and remediate the underlying AI models. This is a unique opportunity for seasoned Cisco engineers to shape next-generation AI products - we will train qualified SMEs on the AI tooling and depute them into the product engineering pipeline

Domain Expertise (SME):
Serve as an SME across Cisco Network (Wired / Wireless) and/or Cisco Security Products (Firewall, ISE and related security portfolio), providing authoritative technical judgment.

AI Product Review & Rating:
Review and rate AI-developed products and outputs for technical accuracy, completeness and real-world applicability; provide structured, actionable feedback.

Model Enrichment & Remediation:
Contribute domain knowledge to improve the AI model - identify gaps, correct erroneous outputs and drive remediation to continuously raise product quality.

TAC-Grade Problem Solving:
Apply hands-on troubleshooting experience equivalent to Tier 2 / Tier 3 TACsupport, ensuring AI outputs meet escalation-level customer standards.

Scripting & Automation:
Use scripting to validate, test and automate evaluation workflows and reproduce technical scenarios.

AI-Assisted Engineering:
Work with modern AI development assistants such as Claude and Codex to review, generate and refine technical content (training provided).

Program Management kills