Legal Operations Manager

the company is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, the company is the best-in-class solution for product, data, and marketing teams.

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As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

the company is looking for an experienced Legal Operations Manager to build and scale the systems, processes, and technology that help our Legal team operate at its best. You will partner across Commercial, Product, Privacy, Corporate, Finance, IT, and other teams to simplify how legal work gets done, improve visibility into priorities and risk, and create a more seamless experience for internal stakeholders.

This is a hands-on role for a thoughtful operator who is excited to use automation and AI-enabled technology responsibly to reduce manual work, improve knowledge access, and help the Legal team move faster without compromising quality, security, or judgment. You will own key legal operations initiatives, from contract workflows and reporting to legal technology strategy, change management, and scalable team processes.

• Design, implement, and continuously improve scalable workflows across the Legal team, including commercial, product, privacy, corporate, and compliance-related work.

• Own and optimize the Legal team’s technology ecosystem, including contract lifecycle management, e-signature, intake, knowledge management, and reporting tools.

• Identify practical opportunities to leverage automation and AI-enabled tools to streamline routine legal work, improve self-service, and strengthen data quality, while partnering with Legal and IT on appropriate governance and controls.

• Build dashboards and reporting that give Legal leadership visibility into workload, contract cycle times, key trends, business impact, and operational priorities.

• Lead cross-functional projects and change-management efforts, including new process rollouts, systems integrations, internal enablement, and stakeholder communications.

• Serve as a trusted point of contact for legal process and technology questions, helping employees navigate Legal’s tools, resources, and ways of working.

• Develop and maintain scalable legal knowledge resources, templates, playbooks, and training programs that make it easier for the business to engage Legal effectively.

• You are energized by finding better ways to work and can turn ambiguity into clear, practical processes.

• You bring a strong point of view on how automation and AI can improve legal operations, paired with sound judgment around accuracy, confidentiality, security, and human review.

• You can translate complex legal and operational needs into simple workflows, systems requirements, and actionable recommendations for a range of stakeholders.

• You are comfortable moving between strategic planning and hands‑on execution, whether that means designing a roadmap, building a dashboard, or troubleshooting a workflow.

• You build strong cross‑functional relationships and can influence adoption through clear communication, thoughtful change management, and a service‑oriented mindset.

• 4+ years of experience in legal operations, paralegal work,…