Director Web & Performance

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

We are seeking a strategic Director of Web Experience & Performance to lead the vision, strategy, and execution of our web ecosystem as a critical driver of customer engagement, demand generation, brand experience, and business growth.

This role will report to the Vice President, Marketing Operations within Cengage's Global Marketing Organization, and will lead a global web management and production team.

The Director, Web Experience & Performance will define and advance our web experience strategy, drive performance optimization, lead large-scale transformation initiatives, and build a culture of experimentation and continuous improvement. The role requires a unique blend of strategic leadership, operational excellence, customer‑centric thinking, and technical skill.

The ideal candidate has a proven track record of leading high‑performing teams, partnering across marketing, product, technology, sales, analytics, and operations, and delivering measurable business impact through modern web experiences. They are equally comfortable shaping long‑term vision and rolling up their sleeves to solve complex challenges.

This role requires proven experience using AI, data, personalization, and scaled experimentation to enhance customer experiences and support growth across B2B, B2C, and B2B2C markets.

This is a remote role with occasional travel required.

• Define and evolve the enterprise web strategy, including experience architecture, platform roadmap, governance model, and operating framework aligned to business objectives.
• Own key web performance metrics including engagement, conversion, customer journeys, acquisition efficiency, and contribution to business growth.
• Find opportunities to enhance site performance through analytics, user research, behavioral insights, and experimentation.
• Partner with marketing, product, and analytics teams to establish measurement frameworks and performance reporting.
• Ensure digital investments are prioritized based on customer impact and business value.

• Build and scale an experimentation program across web experiences, customer journeys, content, messaging, and conversion paths.
• Build optimization vision that weaves automation, predictive insights, content intelligence, personalization, and experimentation at scale.
• Partner with SEO/GEO, SEM and content teams to maximize discoverability, organic growth, and content effectiveness.
• Evaluate and implement AI and emerging technologies that can accelerate digital experience innovation, growth, and operational efficiency.

• Lead complex web transformation programs including platform modernization, CMS and site migrations, experience redesigns, and governance initiatives.
• Partner with technology and product teams to ensure scalable, secure, and future‑ready digital platforms.
• Balance strategic priorities with ongoing operational excellence, and business continuity.

• Lead, mentor, and develop a global web operations group responsible for production.
• Establish clear goals, development plans, and success metrics for team members.
• Recruit and retain top talent while building organizational capabilities for the future.

• 10+ years of experience leading web, digital experience, optimization, or…