Implementation Manager PBM

Marpai Administrators (Subsidiary of Marpai Inc. (NASDAQ: MRAI)) is a technology company transforming the Third Party Administration sector serving employers with self-funded health plans. Marpai Administrators(“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line.

Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.

The Implementation Manager is responsible for oversight of client implementations, change management, and coordination of internal operational functions. This position requires great attention to detail, superior communication skills, time management skills, and knowledge of internal processes and procedures. The goal of each implementation is to meet and exceed client expectations for an incredible service experience.

The Implementation Manager is responsible for leading PBM client implementations from initial planning through post-implementation review. This role coordinates internal departments, external partners, and client stakeholders to ensure implementations are completed accurately, on schedule, and within established requirements.

The Implementation Manager serves as the primary point of coordination for implementation activities, including project planning, plan configuration, eligibility, operational readiness, issue resolution, client communication, and quality assurance. The position requires strong project-management skills, attention to detail, PBM industry knowledge, and the ability to manage multiple priorities in a deadline-driven environment.

• Expert in project management with consideration of operational processes and procedures to facilitate successful client onboarding and implementation of services. Responsible for providing accurate information for plan sponsors and members while ensuring that achieve timelines and budgetary requirements. Lead multiple PBM client implementations from kickoff through go-live and stabilization.
• Provides Sales and Client Service support which may include direct contact with customers and/or the customer's representatives Develop and maintain implementation plans, timelines, milestones, task assignments, dependencies, and status reporting.
• Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Operations, and other departments as needed Coordinate implementation activities across Sales, Account Management, Finance, Information Technology, Operations, Clinical, Eligibility, and other departments as needed.
• Facilitate/leadership role for implementation of internal quality assurance and efficiency to create an incredible service experience Serve as a primary implementation contact for clients, brokers, consultants, vendors, and other client representatives.
• Provide strategic insights on risk mitigation and growth opportunities obtained during client onboarding Confirm that plan designs, formularies, pharmacy networks, eligibility requirements, member materials, reporting requirements, and other implementation specifications are accurately documented and communicated.
• Produces objective reporting to the Senior Management and SVPs, regarding critical path items, opportunities, and overall customer standing Identify implementation risks, blockers, scope changes, and unresolved dependencies; develop mitigation plans and elevate issues when appropriate.
• Apply communication principles and appropriate positioning of information to deliver to various client types…