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Onboarding Analyst; Call​/Text customer success

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Remote Jobs
Full Time position
Listed on 2026-10-04
Job specializations:
  • IT/Tech
    Digital Marketing
Salary/Wage Range or Industry Benchmark: 45000 - 75000 USD Yearly USD 45000.00 75000.00 YEAR
Job Description & How to Apply Below
Position: Onboarding Analyst (Call/Text customer success)

HYROS is looking to hire 2 onboarding analysts at our company who have a history of working in marketing-related companies.

If you have strong technical and problem-solving skills, used marketing software, or worked with any type of paid advertising this would be a great long-term fit for you with tons of growth potential.

Our company works with only large VIP clients spending hundreds of thousands/to millions per month and the way we do this best is working on a near 1 to 1 basic with each client as much as we can.

As a customer onboarding analyst, you will be receiving the client and helping them get their sales tracking set up in our system in the fastest and efficient manner possible.

Requirements
  • The ability to read code and edit HTML/basic scripts;
  • Experience with Google Adwords and Facebook ad manager;
  • Past experience in customer success (NOT just support) preferably at a SaaS company;
  • Perfect text communication skills;
  • Extreme attention to detail;
Preferable
  • Experience with tools like Clickfunnels, Marketing CRMs, Autoresponders, and similar marketing software;
Benefits
  • At HYROS we hire people to work with us for 5-10 years Plus. Our main focus is coaching our team members and helping them grow in the company to become more valuable long-term assets.
  • We are not looking for short-term silicon valley mercenary types.
  • We are remote.
  • You will be looked after and become part of our online family.
  • There is also potential for large amounts of career growth.
  • Two of our vice presidents started as support people. We are constantly promoting and hiring within!
  • We are building the most advanced attribution and AI training system on the web. Our mission, though, is to change online advertising entirely by making it push-button easy to gather and read data to see insights in your business previously reserved for companies with data scientists and analytic departments.
  • We want to be like a cyborg upgrade any entrepreneur can slap on their head to instantly become 10x smarter and knowledgeable with their business effortlessly.
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