Application Specialist

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Charlotte, NC, US

13 days ago Requisition

POSITION

DESCRIPTION:

APPLICATION SPECIALIST

Department: BUSINESS SYSTEMS

Classification:
Non-Exempt

Reports to:

Business Systems Manager

GENERAL DESCRIPTION:

The Application Specialist is responsible for supporting, maintaining, enhancing, and improving business systems and technology platforms across the Credit Union. The Application Specialist serves as the primary liaison between business users, vendors, and IT for assigned systems. This position supports system implementations, upgrades, troubleshooting, testing, integrations, and ongoing system improvements while ensuring business requirements are met and processes are optimized .

This role will support end users in the effective use of credit union systems, including core system , loan origination system , digital banking platform , document imaging system , and other enterprise technologies.

ESSENTIAL FUNCTIONS:

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change:

• Maintain, support, troubleshoot, and enhance assigned business systems to ensure reliable performance and alignment with business objectives.
• Act as the primary contact for system-related issues. Analyze, troubleshoot, test, document, and resolve system problems or coordinate solutions with vendors and internal resources.
• Learn, support, andmaintainall credit union systems and platforms, including but not limited to core processing systems, loan origination systems, online banking platform, document imaging system
• Serve as the primary point of contact with vendors for system issues by opening and managing support tickets, coordinating troubleshooting efforts, evaluating proposed solutions, testing fixes, and supporting implementation of approved resolutions.
• Coordinate system enhancements, upgrades, patches, interfaces, conversions, and integrations, including documentation, testing, and user communication.
• Assist with system implementations, technology deployments, and project activities to ensure business requirements are met and systems are successfully adopted.
• Analyze business processes and system workflows toidentifysystem improvements, efficiencies, automation opportunities, and recommendations for enhanced operations.
• Create andmaintainsystem documentation, configuration details, procedures, test plans, knowledge base articles, and standard operating procedures.
• Manage incoming support requests, communicate issue status, and perform post-resolution follow-up to ensure problems are fully resolved.
• Monitor userproficiencyin assigned systems and provide ongoing support, guidance, and training.
• Ensure system updates, enhancements, and known issues are communicated effectively to affected stakeholders.
• Ensure adherence toestablishedsecurity procedures, access controls, data protection standards, and technology best practices.
• Remain knowledgeable of credit union operations, products, services, business processes, and systems to provide comprehensive support.
• Act as a backup and knowledge resource to members of the IT team.
• Stay current with internal communications,required meetings, and assigned projects.
• Adhere to the Credit Union's core values in carrying out the organization's mission and vision.
• Comply withall federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Performadditionalduties and projects as assigned while continuing to build technical and business system knowledge.

PERFORMANCE MEASUREMENTS

• System support functions are performed effectively andin accordance with established policies and procedures.
• End users are well supported. System issues are carefully reviewed and promptly resolved within established service levels.
• System updates, enhancements, testing activities, and implementations are completed accurately andtimely.
• System documentation and procedures aremaintainedaccurately and kept current.
• Professional business relations exist with users, vendors, and outside contacts.
• Required reports and assigned tasks are completed accurately and timely .
• Management is appropriately informed of system activities and significant issues.
• Opportunities for process improvement and operational…