Claims Analyst- Real Estate or Construction V

Charlotte, North Carolina, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.

• Construction/multi-discipline claims industry knowledge and contacts
• An eagerness and enthusiasm to learn and be a part of the Risk Services Claim Practice
• Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing
• An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients’ needs
• An ability to manage time, prioritize and ensure that deadlines are met without compromising quality
• Willingness and ability to expand knowledge and effectiveness in the commercial insurance industry by successful completion of extended classes and workshops related to insurance

• Responsible for providing claim advice to clients including evaluating coverage for loss scenarios, advocating for coverage including authoring responses to adverse coverage positions & advising clients and internal teams on coverage issues
• Evaluate claim processes and author solutions for improvement. This includes negotiating best in class claim handling procedures with insurers and third-party claim administrators.
• Participate in formal presentations to prospective and current clients. Examples are Claim Strategy Meetings, Claim Service Capabilities Presentations & Claim Kick-off Meetings.
• Development of Claims Reporting Procedures for external clients
• Developing and maintaining agreed upon external Client Service Plans
• Ensure that Lockton policies, procedures and standards are followed
• Deliver customer service as directed
• Attend Construction Practice meetings, Risk Control Service meetings, educational workshops, and industry and trade meetings

• Bachelor’s degree in a business-related program or equivalent education and/or experience required.
• Industry designations a plus: AIC, CIC, ARM, CRIS or CPCU
• 3 – 7 years claim experience with insurance broker, carrier, carrier or third-party claim administrator
• Strong knowledge of commercial property/casualty coverages and claims
• Familiarity with construction claims, contracts, project management and industry best practices
• Knowledge with supporting Sr. Claim Consultants with Chapter 558(Florida Statute) construction defect claims
• Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
• Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients
• Ability to organize, analyze & present claims/loss data
• Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports
• Proven ability to organize & manage time in order to meet deadlines
• Demonstrated ability to understand and execute oral and written instruction
• Demonstrated professional and tactful negotiation and persuasion skills
• Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility
• Ability to communicate professionally with internal and external clients and develop strong client relationships
• Demonstrated analytical and problem-solving skills, including research and investigation
• Demonstrated understanding of when to proceed alone and when to involve other Associates
• Extensive insurance industry knowledge through experience and/or course work
• Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner

• We Live Service! Providing the best solutions for our clients is fundamental to our business. This client focus means we act with integrity and as a trusted advisor. We learn our clients’ business and build partnerships.
  
  We…