Senior Commercial Lines Account Representative

Overview

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Great American Professional Risk Insurance Services (GAPRIS) provides specialized umbrella and excess liability coverages for medium to large-size companies in need of high coverage limits for casualty exposures by utilizing the varied capabilities within the Great American Insurance Group. We are looking for a Senior Commercial Lines Representative in our Charlotte, NC office.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.

• Serves as a primary point of contact for assigned groups of large or moderately complex commercial lines accounts, ensuring timely and accurate service delivery.

• Manages day-to-day complex client needs including policy changes, billing inquiries, and claims support.

• Coordinates with Account Managers and Producers to prepare renewals, proposals, and coverage summaries.

• Maintains strong relationships with clients by providing responsive, knowledgeable, and solutions-oriented service.

• Collaborates with insurance carriers to obtain quotes, resolve issues, and process endorsements.

• Ensures data integrity, overseeing accurate maintenance of client records in the agency management system.

• Drives account retention and growth, proactively managing renewals and supporting seamless client onboarding and account setup and documentation.

• Performs other duties as assigned.

• Associate Degree or equivalent experience.

• Generally, a minimum of 6 years of experience in commercial lines insurance, preferably in a brokerage or agency setting, or equivalent experience.

• Basic computer skills, including email, data entry, and use of standard office software.

• Property & casualty insurance license preferred.

Great American Professional Risk Insurance Services

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

* Excludes seasonal employees and interns.