Technical Service Trainer

Overview

In the role of Technical Service Trainer working onsite at our training center in Concord, North Carolina you will be part of the Service Training team. The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leverages technical expertise to guide start-up, operation, and troubleshooting procedures across the full range of Generac products.

• Instruct/Train technicians in all aspects of generator repair and installation.
• Develop and present technical training curriculum
• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
• Establish warranty flat rates for new product prototypes
• Work with internal departments to fabricate training units
• Willing to obtain DOT drivers license (Non CDL) if needed

• High School Diploma or equivalent
• 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience

• Associates or Bachelor’s degree
• Curriculum development experience
• Technician Excellence or ASE (Automotive Service Excellence) certification
• Previous experience using SAP or equivalent ERP

• Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
• Demonstrated strengths in writing and presenting / instructing technical information
• Ability to develop testing plans
• Technical aptitude to do basic generator start up and troubleshooting
• Ability to deal with shifting priorities and moving deadlines
• Highly organized and detail oriented
• Familiarity with hand tools and test equipment