After Sales Services​/SAP CRM Charlotte, Nc

After Sales Services / SAP CRM Charlotte, Nc Responsibilities

• Order entry; invoicing; scanning.
• Sense of urgency in meeting customer needs.
• Handle escalated customer inquiries and complaints.
• Develop strategies to enhance customer service experience.
• Collaborate with all colleagues to ensure seamless customer Interactions.
• Pricing Management.
• Demand and Delivery Management.
• Execute the delivery demands through application customization & configuration.
• Organize workshops or user trainings as requested by superior, provide support during the workshop and contribute as appropriate.
• Develops strong relationships with business teams & liaises with other IT functions like QA / DEV / Infrastructure and to ensure successful project implementation, & support for all other project activities.
• Prepare and Review test plans and test scripts.
• Prepares high level & detailed technical specifications for small to medium complexity projects involving ABAP, SAP CRM WEB UI, & or Adobe Forms features according to PLC, security and architecture documentation objectives.
• Develops, codes, documents and executes unit test, system, integration & acceptance test using SAP ABAP, & testing tools.
• Develops detailed plans & accurate estimates for completion of build, system testing and implementation phases.
• LSMW
• Existing price inquiry.
• Price discrepancy at order entry.
• Price increase communication.
• Price data file management.
• Customer Facing / Inside Sales Roles.
• Product spec communication.
• Product knowledge.
• Customer phone communication.

• Must have Experience in Sap EAI.