Contract Administrator

This role is remote. There is a possibility for 3-4 meetings a month in office, but the worker will not be expected to go to an office on a regular basis, once training is complete.

• Any kind of monthly billing experience in People Soft or SAP would be preferable. Assists the Business & Technical Consultant role for a major utility company to process business applications, agreements, and billing for services offered to customers.
• Support includes reviewing documentation provided by customers, billing set up, various complex and urgent requests supporting external customers, performs various bill research, performs various agreement research and more.
• Works closely with internal and outside council legal team. Interacts with complex customer agreement and billing; gives information in response to inquiries about accounts, products, and services. Typical Functions:
  Takes care of and settles customer billing issues.
• Answers internal customer questions regarding product or service and operation or maintenance.
• Receives and processes orders/applications, provides information concerning pricing, changes in service, legal agreements or other related questions.
• Nature of products and services is at a level of complexity that usually involves up to one years of directly related study, training, and/or experience to acquire job know-how.
• May talk with internal/external customers by phone or video call to ensure the best service possible. Consults with customers to obtain information and explain available services.
• Investigates and corrects errors, following customer and company records. Perform program data management activities as needed, including, running reports, updating data.
• Adjusts complaints concerning billing or services rendered or refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• This position is typically retained to manage multiple White projects per the Project Management Center of Excellence Project Profile Matrix.

• Minimum of 2 years of contract management or billing support experience.
• Demonstrated knowledge of basic project management principles.
• Project related work school experience;
  Demonstrated a Working Knowledge in Project or Contract Management, Decision Making, Critical Thinking, and Problem Solving;
  Collaborative Team Member.

• Graduation from a four-year college or university.
• Demonstrated to Working knowledge in project related Scheduling Cost Controls.
• The Contract Management & Billing Support Specialist may have relationships with individuals in various organizations ranging from individual contributors to Department Leadership (i.e. individual contributors up to senior department management).

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US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.