Inside Technical Services Representative

Inside Technical Services Representative

For over a century Charlotte Pipe and Foundry Company has been manufacturing pipe and fittings exclusively in the USA, employing 1,400 loyal, hard-working Americans. Today we manufacture the industry's broadest range of standard and specialty DWV products, including cast iron and plastic pipe and fittings. Charlotte Pipe is headquartered in Charlotte, NC, and has seven plant locations across the United States.

Inside Technical Services Representative

Job Summary:

Provide internal and external customers with technically accurate recommendations for the installation and application of CP&F products. Support all functions of the Technical Services Department.

Duties/Responsibilities

• Product Support
• Provide internal and external customers with technically accurate recommendations for the installation and application of CP&F products. All recommendations must be consistent with, and limited to, the content of CPF's Technical and Installation Manuals.
• Respond to all technical inquiries within the same business day or prior to noon on the following business day.
• Effectively resolve all incoming product related inquiries.
• Serve as the primary point of contact for technical phone inquiries and web based "contact us" emails.
• Respond to all messages left on the Technical Services shared voicemail within the same business day.
• Salesforce CRM
• Serve as a capable back up for departmental Salesforce support.
• Maintain office hours of 8AM to 5PM at the Administrative Campus.
• Product Knowledge Training (PKT)
• Provide assistance in leading internal and external product training segments to educate customers, employees and reps on the installation and application of CP&F products.
• Assist in the management of PKT communications through Event Spark.
• Ensure that communications are accurate and are sent on time.
• Assist in maintaining PKT attendee reports in Salesforce.
• Maintain mastery of materials used in training programs.
• Product Knowledge Training Facility
• Assist in maintaining product displays, including set-up and break down for classes as required.
• Assist in maintaining and compiling training materials as required.

Required Skills/Abilities:

• Comprehensive technical knowledge of all CP&F piping systems or the proven ability to fill any knowledge gaps rapidly.
• Capable of providing support for the installation and application of all CP&F products.
• A talented public speaker and teacher.
• Excellent written and verbal communication skills.
• Detail oriented and strong organization skills.
• Proficient with Microsoft Office Suite.
• Travel as required.

Education and Experience:

• Required:
  
  Associate's degree or higher in technical or business field of study. Experience and/or other training/certification may be substituted for the education.
• Preferred:
  Bachelor's degree in technical or business field of study.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.