Bilingual English​/Spanish Qualified Professional

• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off

Pay: $48,000.00 - $52,000.00 per year

Bilingual English/Spanish Qualified Professional (QP)

Location:

Charlotte, North Carolina Salary:
Competitive, negotiable based on experience

We are a mission-driven agency committed to supporting adults with Intellectual and Developmental Disabilities (I/DD). Guided by our E.P.I.C. values, Empowerment, Partnership, Integrity, and Commitment, we provide person-centered care, advocacy, and meaningful opportunities for those we serve.

We are seeking a compassionate and motivated Bilingual (English/Spanish) Qualified Professional (QP) to join our team. In this role, you will support individuals and families, supervise Direct Support Professionals (DSPs), and ensure compliance with Medicaid and state standards.

The ideal candidate will be fluent in both English and Spanish, with the ability to communicate effectively across diverse families and communities.

• Support individuals and families with assessments, care planning, and advocacy
• Provide direct support and training to Spanish-speaking families and staff as needed
• Supervise and mentor DSPs to ensure quality, compliant services
• Maintain accurate documentation, billing, and medical records
• Serve as the primary liaison with Managed Care Organizations (MCOs)
• Provide training, orientation, and ongoing support to care providers
• Prepare reports and communicate progress to families, Care Managers, and leadership

• Language:
  Bilingual – fluent in English and Spanish (required)
• Experience:
  
  2–3 years with the I/DD population; 1–2 years in management/supervision preferred
• Education:
  
  Bachelor's degree in a human services field with 2 years of full-time experience working with the MH/DD/IDD population
• Bachelor's Degree in a field other than human services plus 4 years of full-time experience with the MH/DD/IDD population
• Master's in a human services field with at least 1 year of full-time experience with MH/DD/IDD population.
• Bachelor’s degree in Health or Human Services (per 10A NCAC 27G .0104); AP in training may be considered
• Skills:
  
  Strong organizational, communication, and problem-solving skills; proficiency with EHR systems, Microsoft Office, and Google Suite
• Other Requirements:
  Valid driver’s license, clean driving record, reliable transportation, and ability to pass background checks

• Competitive salary (negotiable based on experience)
• Ongoing training and professional development (NCI, CPR/First Aid, HIPAA, Medicaid policies, etc.)
• Supportive culture and values-driven team
• The opportunity to make a lasting difference in the lives of individuals and families

Job Type: Full-time

Compensation: $48,000.00 - $52,000.00 per year

Ryan Lanford was an amazing human who touched many lives with his patient and forgiving spirit. Ryan lived with Luis in Alternative Family Living for six years. Ryan dealt with the challenges that many people living with disabilities in North Carolina face. He did not receive comprehensive services through a Waiver and needed assistance in receiving therapeutic and mental health support.

Luis, Ryan and Ryan's mother worked hard to get him every service he needed and find him integrated, meaningful activities every day. Ryan and Luis were like brothers. As much as Luis helped Ryan, Ryan helped Luis learn patience, forgiveness, and kindness in so many ways. Luis always says that no matter what kind of day Ryan had or how he was feeling, he always took the time to show his love.

He was unconditionally forgiving, and most of all, he was kind. This is where the philosophy and motivation for honoring Ryan’s legacy started. Sadly, Ryan is no longer with us, but his legacy of love and kindness…