Air Export Specialist

Job Title

Air Export Agent

Charlotte, NC

DHL Global Forwarding (DGF)

As an Air Export Agent, you will be responsible for the movement of our customers’ air export shipments. You will be the main point of contact for coordination between customer’s shipment exports, customs brokers, and shipping carriers.

• Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
• Prepares export documentation, including entry into Logis Air, in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
• Compliant filing of AES (automated electronic system) export customs
• Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
• Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
• Ensure customer profiles are accurate and updated
• Meet all KPI’s assigned and audited by the Control Tower

• Exceptional customer service skills
• Detail oriented and strong follow‑up skills
• Proficient with Microsoft office (Word, Excel, Outlook)
• Air Freight industry experience preferred
• Cargo Wise systems knowledge is a plus
• Must have at least 6m-1y of Air Freight experience in the Freight forwarding Industry

$19.39 - $25.85/hr (Based on Experience)

• Compensation:
  Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan:
  Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical:
  Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision:
  Optional coverage for exams, frames, and contacts.
• Dental:
  Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

DHL Global Forwarding is committed to equal employment opportunities evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.