Dedicated Operations Supervisor - FLEX

Position Summary

This position is for EPES Transport, LLC., a division of Penske Logistics, based in Greensboro, North Carolina. The primary purpose of the Dedicated Operations Supervisor - FLEX role is to manage the day‑to‑day operation of assigned Dedicated Account(s), ensuring that Safety, Customer, and Driver Goals are met or exceeded. The role drives profitability through contract compliance, expense mitigation, and business growth.

This position supports operations across the Northeast and Southeast regions and requires the ability to travel up to 75% of the time. Work hours may vary based on travel schedules and business needs.

• Coordinate and schedule customer shipments to align with service requirements, acting as the primary point of contact for day‑to‑day customer needs.
• Ensure accurate and timely submission of payroll in compliance with company standards.
• Manage billing processes, ensuring accuracy and timeliness; collaborate with customers to resolve any discrepancies.
• Engage with drivers to address daily operational concerns, escalating issues as necessary to maintain service quality.
• Partner with PTL to ensure all equipment receives timely preventative maintenance and necessary repairs.
• Implement and oversee company safety programs, including Smart Drive, High Risk Driver Reporting, and driver coaching initiatives.
• Other projects and tasks as assigned.

• 1–2 years of Transportation Operation Experience required in a fast‑paced environment; operational experience may be waived if applicable internal experience (e.g., Admin).
• High School Diploma or GED required.
• Intermediate computer skills.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

The physical and mental demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• Stand, walk, sit, use hands to touch, handle, feel, and reach with hands and arms. Occasionally lift or move up to 25 lbs (12 kg).
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

EPES Transport, a Penske Logistics company, delivers dependable truckload transportation services with a strong presence in the Southeast, Mid‑Atlantic, Northeast, and Midwest. We offer Dedicated Truckload Capacity, Drayage Services, Shuttle Operations, General Truckload Services, and Yard Switching Operations. With terminals in NC, VA, GA, TN, and TX and 24/7 satellite shipment tracking, we provide reliable coverage and visibility across major U.S. markets.

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