Project Manager - Rental Services

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Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:

The Rental Services Project Manager supports fulfillment of rental orders, the coordination of in-person meetings, and the coordination of logistics. The activities of this position include, but are not limited to, handling phone calls and internal customer inquiries, quote product pricing, product availability and lead times, resolving disputes, managing rental orders from inception through completion, and keeping the rental experience within TRS's policies and guidelines.

This role supports the East Coast time zone by being available during normal East Coast business hours.

What you will do:

• Manage rental projects from initial availability request through order creation, locating available equipment, and scheduling logistics to get the equipment to and from the customer site.
• Manage job communication through Salesforce software by accepting, processing, and solving cases.
• Maintain phone and email support via Salesforce for order inquiries.
• Help coordinate shipments and returns to and from jobs. Includes scheduling loads through Oracle Transportation Management and Emerge to ensure cost effective freight expenditure and accurate planning.
• Review, confirm, and communicate product ship dates with salesperson and/or sales office.
• Resolve order discrepancies and/or disputes.
• Strong focus on order accuracy, attention to detail, and billing management of all projects, interacting with rental sales offices, rental account managers, and billing team as needed.
• Participation in on-call rotation is required to provide 24-hour customer support and/or when business requirements need to be met.
• Collaborate with all departments to achieve excellent customer experience and to promote a better understanding of cross-department roles and responsibilities.
• Quickly gather department representatives and facilitate brainstorming sessions to generate ideas for process improvements.
• Serve as an in-person liaison between Fulfillment team members and Procurement, Service Center, and Logistics to initiate and maintain continuous improvement initiatives.
• Participate in logistics carrier visits to provide feedback on behalf of the Fulfillment team and discuss ongoing improvements with drivers, brokers, and TRS logistics planners/management.
• Support the East Coast time zone by being available during normal business hours for any necessary assistance or coordination.
• Actively participate in Lean efforts and activities (I.e., RIEs, 9 Step Projects, etc.).
• Other tasks as assigned; to include special projects or other assignments related to continuous improvement.

• Limited travel may apply.

What you will bring:

• Bachelor's degree and two or more years of actual work experience performing the same or similar activities, or High school diploma plus six or more years of actual work experience performing the same or similar activities.
• Industry and logistics coordination experience is a plus but not required.
• Ability to deal with others professionally and effectively.
• Ability to make clear and effective decisions under pressure.
• Initiative and ability to recognize, prioritize, and perform required activities with minimum supervision or assistance required.
• Ability to recognize developing situations and react to diffuse potential problems.
• Ability to determine when additional assistance is…