Parts Specialist

# Parts Specialist
** Job Title**:
Parts Specialist
** Department**:
Parts
** Location**:
Acton, MA---## ABOUT METHODSMethods Machine Tools supplies high-quality, high-precision machine tools and automation solutions, and designs integrated custom machining processes and systems. Headquartered in Sudbury, Mass., and in operation since 1958, Methods provides an end-to-end portfolio of best-in-class products, engineering, service, parts, training, and integration. Methods has more than 300 employees, seven technology centers, one high precision machining center, and has installed in excess of 45,000 machines throughout North America.

We currently have the following career opportunity available in Charlotte, NC.

---## POSITION OVERVIEW The
** Parts Specialist
** plays a critical role in ensuring the availability, accuracy, and timely delivery of machine tool parts to support customers, service teams, and internal operations. This role is responsible for managing parts inventory, processing orders, coordinating with vendors, and providing technical assistance to customers regarding machine tool components. The Parts Specialist works closely with Sales, Service, and Supply Chain teams to optimize parts availability, streamline order fulfillment, and enhance customer satisfaction.##

Key Responsibilities
* ** Parts Management & Order Fulfillment**  + Identify, source, and procure machine tool parts based on customer and internal needs.  + Process orders, quotes, and invoices accurately and efficiently.  + Maintain accurate inventory records and ensure optimal stock levels.  + Coordinate with suppliers and vendors to ensure timely delivery and resolve shortages.  + Assist in managing returns, warranty claims, and replacement parts.

** Customer Support & Technical Assistance**  + Provide technical support and recommendations to customers regarding part selection and compatibility.  + Research and cross-reference part numbers to ensure proper fit and function.  + Respond to inquiries, troubleshoot issues, and escalate complex requests as needed.  + Maintain strong relationships with customers, service teams, and OEM partners.  
** Inventory & Logistics Coordination**  + Monitor inventory levels, conduct cycle counts, and reconcile discrepancies.  + Collaborate with supply chain and warehouse teams to optimize stocking strategies.  + Assist in forecasting demand and managing lead times for critical components.  + Ensure accurate data entry in ERP systems for tracking parts and order status.  
** Process Improvement & Documentation**  + Identify opportunities to streamline parts ordering, inventory control, and fulfillment processes.  + Maintain and update parts catalogs, manuals, and pricing lists.  + Assist in developing standardized procedures for efficient parts management.  + Support continuous improvement initiatives to enhance operational efficiency.## Qualifications
* High school diploma required, Associate’s or Bachelor’s degree in a technical field preferred.
* 3+ years of experience in parts management, inventory control, or technical sales within the machine tool or industrial sector.
* Strong understanding of machine tool components, parts schematics, and technical documentation.
* Proficiency in ERP and inventory management systems.
* Excellent customer service and communication skills.
* Ability to work in a fast-paced environment and handle multiple tasks efficiently.## supervisory responsibilities
* None## travel requirements
* Approximately 25% of time## physical requirements
* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
** Salary:*** $26.80 – $33.50 per hour
** Additional Information
** This job description is designed to provide an overview of basic skills, experiences and education required to perform the job and is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee to perform the essential functions of the job. In instances where educational degrees are required, the company will take into consideration factors such as additional experience, training, or certifications in lieu of specific educational requirements*.
**** Methods Machine is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.**
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