Vendor Manager

The Vendor Manager is responsible for maintaining, enhancing, and administering SERVCON’s existing subcontractor network. This position ensures vendor records are accurate, required agreements and compliance documents remain current, and subcontractors meet SERVCON’s administrative and operational requirements.

The Vendor Manager serves as the primary point of contact for routine vendor onboarding, documentation, compliance follow-up, database maintenance, and vendor support. This role works closely with Operations, Key Account Managers, Finance, and company leadership to ensure qualified subcontractors remain properly documented, organized, and ready to support customer work.

This is an entry-level management opportunity for a highly organized, detail-oriented professional who can manage follow-up, maintain accurate records, and build productive relationships with subcontractors.

Core Responsibilities

• Maintain and enhance SERVCON’s existing subcontractor network.
• Keep vendor profiles, trades, service areas, capabilities, contacts, and availability current.
• Maintain accurate electronic vendor files and records.
• Identify missing, outdated, or incomplete information and secure the required updates.
• Help organize vendors by trade, geographic coverage, qualifications, and performance.
• Recommend improvements to vendor records, workflows, and internal processes.
• Coordinate the administrative onboarding of approved subcontractors.
• Send and track required onboarding documents.
• Guide vendors through SERVCON’s onboarding requirements.
• Confirm all required documents have been received and properly executed before activation.
• Escalate exceptions, concerns, or unresolved issues to the appropriate leader.
• Maintain clear records of each vendor’s onboarding status.
• Research and implement best practices

Agreements and Compliance Documentation

• Manage and track vendor compliance paperwork, including:
• Master Service Agreements
• Certificates of Insurance
• W-9 forms
• Licenses and trade certifications
• Safety acknowledgments
• Customer-specific forms
• Other required company documentation
• Review submitted documents for completeness and accuracy.
• Track expiration dates and obtain updated documentation before expiration.
• Follow up consistently with vendors regarding missing or expired documents.
• Maintain a reliable system showing each vendor’s current compliance status.
• Coordinate with internal teams, vendors, insurance agents, and brokers to resolve documentation issues.
• Escalate insurance exceptions, contract changes, or legal concerns rather than independently approving them.
• Serve as a professional and responsive point of contact for subcontractors.
• Communicate SERVCON’s administrative and operational expectations.
• Respond to vendor questions and assist with routine documentation or onboarding issues.
• Maintain positive working relationships while holding vendors accountable for required documentation and deadlines.
• Address routine vendor concerns and escalate significant performance, pricing, safety, or contractual issues.
• Maintain vendor scorecard and performance information provided by Operations and Key Account Managers.
• Track recurring concerns involving responsiveness, communication, documentation, quality, or completion.
• Help identify preferred, developing, restricted, or inactive vendors based on established company criteria.
• Support corrective-action follow-up for vendors with administrative or performance deficiencies.
• Ensure approved changes to vendor status are accurately reflected in company systems.

Operational Support

• Help Operations identify existing vendors by trade, location, qualifications, and availability.
• Verify vendor documentation status before work is assigned when required.
• Support customer-specific vendor compliance and documentation requests.
• Assist with gathering closeout documents, insurance records, and other required vendor information.
• Provide coverage for routine vendor-management activities during team absences.
• Participate in vendor-related projects and process-improvement initiatives.

This position supports vendor compliance but is not independently responsible for:

• Developing the company’s safety program
• Interpreting complex OSHA…