Account Manager

Account Manager - Facilities Maintenance Modern Construction Services | Charlotte, NC Full‑time | Onsite first 6 months → Hybrid | $60K-$65K base + bonus + (OTE $75K)

Modern Construction Services is a women‑owned, Charlotte‑based company growing fast and doing it intentionally. We're big enough to give you real accounts and a real career path - and small enough that your work gets seen, your ideas matter, and your name gets known. Our culture runs on one idea: set the standard. We communicate directly, coach instead of hover, recognize strong performance daily, and reward people who take ownership and drive results.

If you want to help build something real - and be treated like a person while you do it - you'll fit right in.

Manage 40 active work orders simultaneously in a fast‑paced, high‑volume environment. Own the full lifecycle of each order: intake, vendor match, scheduling, execution, follow‑up, and billing. Serve as the main point of contact for a nationwide client portfolio, providing proactive updates and fast issue resolution. Match and dispatch vendors based on scope, trade, geography, and client standards. Track progress against SLAs, KPIs, budgets, and timelines to ensure timely completion.

Reconcile data between internal systems and client portals for clean, accurate reporting. Make rapid decisions with imperfect information and keep work moving under shifting priorities. Document as you go, maintain throughput, and identify workflow improvements. Partner with internal teams to streamline processes and enhance client experience.

• Client Relationships:
  Build trust through proactive communication, fast resolution, and consistent follow‑through.
• Work‑Order Management:
  Keep multiple systems in sync, prioritize effectively, and close every loop.
• Performance Reporting:
  Track SLAs and KPIs, reconcile discrepancies, and maintain clean data.
• Continuous Improvement:
  Spot patterns, bottlenecks, and opportunities to serve clients better.

Resourceful and adaptable - you find a path forward instead of waiting for one. Energized by multitasking and managing multiple clients and open orders m and clear under pressure, even when priorities shift or clients are frustrated. Proactive and service‑oriented - you reach out before being asked. Motivated by the close - you carry every work order through to completion.

If you prefer single‑focus work or one task at a time. You want to be in the field rather than coordinating from a desk. You get flustered by interruptions or shifting priorities. You prefer being handed each step instead of finding your own way. You're comfortable letting open items sit - here, work orders get driven to finish.

• 2+ years in client services, facilities operations, or work‑order coordination.
• Strong communication, attention to detail, and problem‑solving skills.
• Proficiency in Microsoft Office ; experience with maintenance management systems (FEXA, Service Channel, FMX, etc.) is a plus.
• Ability to learn new systems quickly and manage competing priorities in a fast‑paced environment.
• Bonus:
  Bachelor's degree in Business or Facilities Management; familiarity with construction trades and compliance standards (OSHA, ADA, EPA).

This role operates in a climate‑controlled office environment using standard office equipment such as computers, printers, copiers, and filing cabinets. It requires the ability to occasionally lift and move up to 25 pounds of supplies and equipment.

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