Retail Fulfillment Manager - CPG

Job details:

• Hyper-growth CPG, Base, Bonus, Equity
• This Jobot Job is hosted by:
  Dylan Currier

Salary: $70,000 - $80,000 per year

We are a hyper-growth, better-for-you consumer brand on a mission to make everyday products healthier, more convenient, and more enjoyable. As we scale, we’re building a high-performing team that thrives in a fast-paced, entrepreneurial environment. We’re looking for people who are hands-on, data-driven, and excited by the opportunity to build processes and infrastructure alongside a growing business.

• Join a hyper-growth brand:
  Be part of a rapidly scaling better-for-you consumer brand with significant momentum across retail and e-commerce.
• Make a visible impact:
  This is an opportunity to join at an exciting stage of growth where your work will directly influence how the business scales.
• Build, don't just maintain:
  Help create the processes, systems, and infrastructure needed to support a growing national retail footprint.
• High ownership & autonomy:
  Take ownership of meaningful projects and have the freedom to identify problems, develop solutions, and drive results.

The Retail Fulfillment Manager will own the end-to-end execution of a growing CPG company's retail fulfillment operation and serve as the primary point of contact for its retail 3PL partner. This role is responsible for ensuring retail purchase orders are delivered on time and in full, while driving strong 3PL performance, accurate billing, retailer compliance, and optimized inventory levels.

The ideal candidate is a hands-on operator who can quickly identify the root causes of fulfillment issues, hold external partners accountable to service-level expectations, and build the reporting and processes needed to support a scalable retail operation.

• Own the full lifecycle of retail purchase orders from receipt through shipment confirmation.
• Monitor orders for inventory shortages, case-pack discrepancies, labeling issues, and other potential delays.
• Proactively resolve at-risk orders before they impact customer service levels.
• Maintain a real-time PO tracker and reporting dashboard for Operations and Commercial leadership.

• Monitor retailer and distributor deductions, chargebacks, and compliance issues.
• Investigate and dispute invalid deductions while maintaining accurate documentation.
• Track retailer compliance metrics and proactively address issues before they impact scorecards.
• Own OTIF and fill-rate reporting by retail account.
• File claims with the 3PL when retailer chargebacks are attributable to fulfillment issues.

• Serve as the primary day-to-day contact for the company's 3PL partner.
• Manage performance against established SLAs, including accuracy, processing times, damages, and mis-shipments.
• Lead recurring business reviews and maintain a performance scorecard.
• Develop corrective action plans and elevate systemic issues using data-driven root-cause analysis.
• Partner with Operations leadership on SLA, rate-card, and service-level negotiations.

• Review and confirm outbound dock appointments within retailer routing-guide requirements.
• Coordinate with carriers, brokers, retailers, and the 3PL to resolve appointment conflicts, delays, and capacity constraints.
• Proactively manage routing compliance to minimize late fees and chargebacks.

• Manage item setup for new retail accounts, including item data, GTINs, case configurations, and retailer portal submissions.
• Maintain vendor compliance documentation, including product specifications, pallet configurations, UCC-128 labeling, ASN requirements, and applicable registrations.
• Coordinate samples, documentation, and onboarding checklists for new retail launches, often under tight deadlines.

• Audit 3PL and freight invoices against contracted rates and accessorial charges.
• Identify, document, and dispute billing discrepancies.
• Partner with Finance and Logistics to ensure timely invoice approvals.
• Track cost savings and recoveries resulting from invoice audits.