Capacity Coordinator

Job Location:

EPES Logistics - CLT - Charlotte, NC 28262

The employee coordinates the activities of carriers resulting in their optimum use, which contributes to the overall profitability of Epes Logistics Services, Inc. and its associated subsidiaries and divisions.

• Develop and maintain a list of carriers to cover freight and communicate with them daily using phone, email, and other technology; assign carriers as a manager and work daily or hourly to source capacity.
• Establish Epes Logistics Services, Inc. as a customer with a select group of outside carriers, emphasizing our value and strengths to create repeat‑business partnerships.
• Secure adequate capacity for all freight booked in the system.
• Make decisions and implement pick‑up and delivery arrangements to ensure customer requirements are met.
• Track and trace loads scheduled for pick‑up and monitor delivery status to guarantee on‑time service and correct equipment.
• Meet or exceed load count, margin dollar, and margin percent budget goals.
• Identify major issues between carriers and Epes Logistics and bring them to resolution.
• Coordinate and monitor performance of affiliate and partner carriers.
• Maintain daily reports and review them for carrier performance.
• Work and analyze available loads daily for repetitive lanes that could become dedicated.
• Respond and find carriers for all submitted requests from sales, operations, or pricing on specific needs.
• Integrate with marketing and sales staff to establish specific customer requirements.
• Demonstrate support for the Epes Carriers, Inc. Quality Management System and its objectives, as applicable.
• Work with the Vice President of Quality to establish and promote a true quality improvement process that includes the Quality Management System at the company with the involvement of all personnel.
• Perform other duties as directed by the Operations Manager.

• Create and manage the appointed carrier base.
• Secure carriers within the customer rate schedule to ensure profit margins required by the budget.
• Ensure carriers meet customer pick‑up and delivery schedules.
• Seek additional carrier opportunities to guarantee the carrier list is sufficient to meet budgeted goals.
• Secure carriers to insure all lanes are covered as required.
• Follow up on customer concerns relating to carrier performance and eliminate carriers that do not meet Epes Logistics standards.
• Ensure customer and carrier concerns or complaints are handled on a timely basis.

• College degree in transportation or a related business field preferred.
• Ability to sell and build relationships over the phone.
• Related experience in transportation/trucking.
• Good working knowledge of computer software (Microsoft Office, Excel, etc.).
• EDI and/or innovative software background helpful.
• Excellent work history with proven track record.
• Strong carrier following recommended.
• Excellent data entry skills—accuracy is very important.
• Excellent communication skills.
• Ability to pass pre‑employment drug test.
• Professional, clean, neat appearance.
• No convictions of serious crimes.
• Travel as needed.

• Meeting customer requirements in line with company‑recognized standards in a timely manner.
• Profitability of ongoing operations.
• Productivity and timely output.
• Accuracy of work and attention to detail.
• Increase covered loads and margin weekly.
• Repetitive business.
• Identifying issues/challenges and bringing them to resolution.
• Maintain a positive behavior standard by acting and communicating professionally to facilitate good relationships with customers, clients, co‑workers, and management.

None at this time.

• Ability to read and comprehend general instructions, correspondence, and memos.
• Ability to read and interpret general business periodicals.
• Ability to write reports and business correspondence.
• Ability to effectively present information and speak before groups of employees and outside consultants, responding to questions and comments from the same.

• Ability to communicate clearly and effectively; excellent oral, written, and listening skills.
• Ability to plan and organize workload; attention to detail.
• Ability to secure information from staff personnel and vendors.
• Ability to integrate and analyze data.
• Ability and flexibility to handle pressure and work with interruptions.
• Ability to work flexible hours as needed.
• Ability to work independently; initiative.
• Ability to maintain a high level of confidentiality.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.