Director of Supply Chain - Tijon Fragrance Lab

Director of Supply Chain — Tijon Fragrance Lab

Location:

Charlotte, NC

Reports to:

President

Employment Type:

Full-time

Tijon Fragrance Lab is a growing experiential retail and franchising company built around custom fragrance creation. With operating locations and franchise growth across multiple markets, Tijon combines retail, education, hospitality, and custom direct-to-consumer product fulfillment into a unique customer experience.

As Tijon scales, supply chain excellence will be critical. The Director of Supply Chain will help ensure that every Tijon location, both at the distribution center level and unit level, has the right products, materials, packaging, tools, and inventory systems to deliver a consistent, high-quality guest experience while supporting profitable growth.

Tijon is seeking a highly capable, detail-oriented Director of Supply Chain to oversee and optimize all procurement, inventory management, vendor management, production planning, fulfillment coordination, and supply chain processes across the company. This role will be based in Charlotte, North Carolina, with responsibility for supporting Tijon's corporate operations, franchise locations, and e-commerce channel to facilitate future growth. The ideal candidate is hands-on, analytical, operationally disciplined, and comfortable building scalable processes in an entrepreneurial environment.

The Director of Supply Chain is a key operating leadership position responsible for building the supply chain infrastructure needed to support a premium, growing fragrance brand with global aspirations. Today, Tijon has 15 locations in the U.S. and parts of the Caribbean, while its vendor base stretches from the U.S. to Asia (China & India).

• Develop and lead Tijon's overall supply chain strategy, including procurement, inventory planning, production coordination, vendor management, logistics, and fulfillment.
• Build scalable systems and processes that can support growth across all current and future franchised locations.
• Create clear standards, controls (including spend and vendor selection), reporting, and accountability across all supply chain functions.
• Ensure ongoing business continuity for Tijon's franchisees via a structured order entry and fulfillment platform with minimal points of friction.
• Manage relationships with suppliers of fragrance oils, bottles, packaging, labels, supplies, fixtures, tools, equipment, and other key materials.
• Negotiate pricing, terms, minimum order quantities, lead times, quality standards, and service levels.
• Identify and qualify backup vendors to reduce supply risk and improve cost efficiency.
• Monitor supplier performance and address quality, delivery, pricing, or compliance issues quickly.

• Develop inventory planning systems for corporate warehouse operations, franchisee supply needs, retail products, class materials, packaging, and finished goods.
• Establish par levels, reorder points, forecasting tools, and inventory controls.
• Minimize or eliminate stockouts, excess inventory, obsolete inventory, and emergency purchasing.
• Work closely with finance to improve inventory accuracy, margin visibility, and working capital management.

• Oversee warehouse operations, fulfillment processes, shipping, receiving, storage, and internal controls.
• Ensure franchisees and company-owned locations receive accurate, timely, and complete orders.
• Optimize pick-pack-ship processes, freight management, shipping costs, and fulfillment accuracy.
• Support new store openings by coordinating startup inventory kits, supplies, fixtures, and launch timelines.

• Partner with operations, marketing, training, and product teams to ensure that materials and products meet Tijon's brand standards.
• Help manage SKU rationalization, packaging consistency, product availability, and quality control.
• Create processes to ensure fragrance ingredients, bottles, labels, and packaging are consistently sourced and handled properly.
• Support compliance and documentation requirements related to fragrance products (including some Haz Mat), labeling, safety data, and vendor records.
• Serve as the supply chain leader supporting Tijon's franchise system.
• Ensure franchisees have reliable access to approved products, materials, supplies, and ordering processes.
• Help create franchise-facing tools, order guides, approved supplier lists, and inventory best…