PL Customer Experience Manager

Has responsibility for all customer facing activities and for providing
a consistently high quality experience for new and existing customers
in a small/medium size cluster.

At Maersk, we are transforming global logistics through innovation, digitalization, and integrated supply chain solutions. Our purpose is to improve life for all by integrating the world. We are committed to creating a workplace where our people can grow, collaborate, and make a meaningful impact for our customers and communities.

As a 4PL Customer Experience Manager, you will serve as a strategic business leader and trusted customer partner, connecting customer objectives with operational execution across complex supply chain solutions. This role goes beyond service delivery and is accountable for driving operational excellence, improving customer satisfaction, creating measurable business value, and building long-term strategic partnerships.

You will lead customer-facing teams responsible for managing transportation and logistics solutions across Ocean, Air, Intermodal, Customs, and Distribution services. Working closely with Program Management, Operations, Commercial, Product, Digital, and Global Service Center teams, you will ensure contractual commitments are met while identifying opportunities to improve performance, efficiency, and customer outcomes.

• The opportunity to lead strategic customer relationships within one of the world's leading integrated logistics companies.

• A collaborative environment where cross-functional partnership and innovation are encouraged.

• Exposure to complex global supply chain operations and industry-leading logistics solutions.

• Ongoing opportunities for professional development, leadership growth, and career progression within Maersk.

• Lead and develop customer-facing teams that serve as the primary point of contact for key 4PL customers.

• Drive operational excellence through KPI ownership, performance management, and continuous improvement initiatives.

• Translate operational performance data into actionable insights and business value narratives focused on efficiency, quality, service performance, and supply chain resilience.

• Build trusted customer relationships by understanding customer priorities and proactively developing solutions that support business objectives.

• Partner with internal stakeholders, including Operations, Commercial, Product, Digital, Program Management, and Global Service Center teams to deliver integrated solutions.

• Identify and implement process standardization, technology adoption, and optimization opportunities that reduce cost-to-serve and improve customer outcomes.

• Monitor resource allocation and team capacity to ensure service delivery requirements are consistently achieved.

• Lead customer governance activities, business reviews, escalation management, and corrective action plans.

• Foster a culture of accountability, collaboration, ownership, and commercial thinking across the team.

We welcome applicants with diverse backgrounds and experiences who are passionate about customer success, operational excellence, and people leadership.

• Minimum 5 years of management experience within logistics, supply chain, transportation, freight forwarding, or 4PL operations.

• At least 3 years of experience leading customer-facing operations teams responsible for service delivery and account performance.

• Strong understanding of end-to-end supply chain operations, including Ocean, Air, Intermodal, Customs, and Distribution services.

• Proven ability to manage complex customer accounts while delivering strong operational and commercial results.

• Experience leading operational governance, KPI…