Senior Manager, Logistics

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
About the Job: The Senior Manager of Logistics owns the strategic and operational management of Comfrt's outbound carrier network and parcel optimization initiatives. This role leads national and regional parcel carriers, LTL, and final-mile carrier relationships through data-driven negotiations and multi-carrier strategy. By applying advanced analytics, carrier profitability modeling, zone-skipping strategies, and AI-powered optimization, this role reduces single-carrier risk, drives cost savings, and scales logistics operations efficiently.

This role enables Comfrt's D2C expansion across new markets and channels while maintaining service excellence, sustainability commitments, and unit economics.

Outbound logistics is the final mile of Comfrt's customer promise and directly impacts both customer satisfaction and margins. This role translates strategic revenue and margin targets into practical carrier network design, rate contracts, and operational execution. By managing multi-carrier contingency, optimizing parcel economics through dimensional weight reduction, implementing sustainable packaging innovations, and maintaining service level commitments, this role builds a scalable operating model that supports rapid expansion without service or cost surprises.

This role is critical to Comfrt's competitive positioning in D2C and multi-channel fulfillment markets.
Responsibilities: Outbound Carrier Network Strategy & Multi-Carrier Optimization [40%]

• Own relationships with national parcel carriers (UPS, Fed Ex, DHL), regional carriers, USPS, LTL providers, and emerging logistics partners; maintain quarterly business reviews aligned to carrier profitability models and performance scorecards
• Lead strategic carrier rate negotiations and contract renewals; apply data analytics to evaluate carrier profitability, structure tiered pricing by service level/volume/zone/channel, and bring evidence-based negotiation data to the table
• Develop and execute multi-carrier strategy to reduce single-carrier dependency; evaluate zone-skipping opportunities and regional carrier partnerships to create competitive tension and drive cost savings (15%+ year-over-year target)
• Implement real-time tracking and exception management; proactively address service failures, damage claims, and billing discrepancies to maintain on-time delivery, low damage rates, and accurate cost accountability
• Evaluate emerging carriers and alternative fulfillment models (regional operators, marketplace logistics, drop-ship partners) to support new market entry with optimized cost and service profiles
• Build carrier compliance framework for documentation, proof of delivery, billing accuracy, and claims management; monitor regulatory changes and assess business impact
• Partner with finance and legal on carrier contracts, insurance requirements, liability frameworks, and performance guarantees

Parcel & Package Optimization with Dimensional Weight & Sustainability Focus [35%]

• Own end-to-end packaging strategy to minimize dimensional weight charges and maximize sustainability; lead cross-functional initiatives with product, merchandising, and operations to right-size packaging by category, destination, and service level
• Drive packaging innovation programs: right-sizing, lightweight materials, alternative substrates, protective design innovations; measure ROI on cost savings and environmental impact (target: 10%+ reduction in dimensional weight charges)
• Implement rate shopping and parcel optimization algorithms; leverage TMS, parcel engine, and OMS/WMS integration to route shipments through lowest-cost carriers while maintaining service commitments and customer expectations
• Analyze and manage parcel data analytics: average weight per order, dimensional factors, package size distribution, cost per unit by service level/zone/carrier; identify and prioritize optimization opportunities
• Develop package size selection rules and small package vs. LTL vs. freight decision trees; optimize service level and carrier selection based on shipment characteristics, destination, and cost modeling
• Execute sustainability initiatives: drive adoption of carbon-neutral carriers, electric vehicle partnerships, and alternative fuel…