Parts & Service Coordinator

Description

Methods Machine Tools was established in 1958 with three employees and a handful of refurbished machines. Since then, the company has become one of the largest privately owned machine tool importers in North America.

The Parts & Service Coordinator supports the Region by coordinating parts required for field service calls, installations, preventive maintenance, warranty repairs, and other service-related activities. The position is primarily focused on service parts coordination, approximately 75%, and provides backup service coordination and regional support, approximately 25%, during absences, workload peaks, emergencies, or other designated coverage periods.

The coordinator works closely with service engineers, regional service leadership, the Aftermarket Resolution Center (ARC), Parts, Supply Chain, Warehouse, suppliers, OEM partners, and customers to ensure the correct parts and supporting information are available when needed. Routine customer parts inquiries and customer-initiated parts orders will generally be routed through the ARC intake team. Direct customer interaction will primarily relate to active service cases, service parts requirements, assigned follow-up, or backup service coordination responsibilities.

• Coordinate parts required for field service calls, installations, preventive maintenance, warranty repairs, equipment-down situations, and other assigned service activities.
• Review service cases and work orders to identify required parts, quantities, delivery locations, required-by dates, and supporting technical information.
• Identify and coordinate the sourcing of required service parts and initiate procurement activities in accordance with established approval and purchasing processes.
• Research and cross-reference part numbers, technical documentation, and machine information to support proper fit, function, and compatibility.
• Coordinate with service engineers, regional service leadership, ARC, Parts, Supply Chain, Warehouse, suppliers, and OEM partners to confirm parts requirements and availability.
• Monitor open service parts requests from identification through delivery and communicate shortages, substitutions, backorders, lead‑time changes, and other fulfillment risks.
• Expedite critical service parts when machine status, customer commitments, or service schedules require accelerated action, following established approval processes.
• Confirm parts are staged or shipped to the correct customer, service engineer, branch, or jobsite before scheduled service activity.
• Maintain traceability among service cases, work orders, purchase orders, shipments, warranty claims, and returned components.
• Coordinate the return and disposition of unused, defective, warranty, exchange, or core components.
• Process or support service-related quotations, purchase orders, invoices, warranty claims, replacement requests, and associated documentation.
• Maintain accurate service parts records and data in ERP, inventory, service management, and other designated business systems.
• Support maintenance of appropriate regional service parts inventory and assist with cycle counts and reconciliation for assigned inventory.
• Provide service parts usage and demand information to Parts, Supply Chain, and regional service leadership, and report recurring shortages or lead‑time risks.
• Escalate parts availability, compatibility, cost, lead‑time, or fulfillment risks that may affect a scheduled service visit or customer recovery plan.

• Provide backup service coordination coverage during planned or unplanned absences, workload peaks, emergencies, or other periods designated…