Warehouse Associate

Title: Warehouse/Counter Associate

Location: Charlotte, NC

Operating Company: AIR Carolinas

FLSA Status: Non‑Exempt

Pay Range: $20-28/hour

AIR Carolinas – A member of the AIR Control Concepts family.

AIR Carolinas is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we’ve united to deliver greater expertise, efficiency, and customer‑focused solutions.

AIR Carolinas is proud to be part of the AIR Control Concepts family, expanding our reach and strengthening our capabilities across the HVAC industry. This partnership allows us to provide even greater value to our customers by combining our trusted local expertise with the broad support, resources, and innovation of a larger organization. While our name and team remain the same, our commitment to quality service is now backed by an even stronger foundation.

Check out our website: AIR Carolinas | HVAC Equipment, Parts, Service & Solutions Across NC & SC

The Warehouse/Counter Associate is responsible for pulling orders for delivery and customer pick up, verifying the contents of inventory loads against shipping papers for accuracy, unloading stock inventory from freight/shipping companies and/or vendors, validating quantities and items to packing slips and stocking inventory. The Warehouse/Counter Associate supports the Store Branch Manager by meeting branch sales goals by providing excellent customer service with direct purchases through the store.

• Accurately pulls customer orders to load into Company delivery vehicle or customer vehicle.
• Unload inventory from freight/shipping companies and/or vendors.
• Verify the contents of inventory loads against shipping documents and/or invoices.
• Service customers at the counter by taking orders and entering them into the system accurately.
• Increase sales and average order size by means of cross‑selling, up‑selling, add‑on sales and offering promotional sales items as well as new products.
• Attends product knowledge meetings as required by management.
• Quickly solve customer problems.
• Participate in scheduled physical inventory and weekly cycle counts.
• Keep merchandising and counter areas clean and welcoming.
• Assists Store Branch Manager as needed.
• Performs all other duties assigned.

• Customer Focus - Ability to put the customer FIRST. Dedicated to meeting the expectations with accurate orders for the customer. Proceeds to unload inventory without damage. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Safety - Safety conscious about operating forklift and general work environment.
• Time Management - Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Communication - Able to inform orally and in writing, with clarity and good effect. Understands clearly and quickly when instructions or orders are received. Shares pertinent information with management as needed.
• Problem Solving - Refers to the ability to solve difficult problems with effective solutions.

• The individual needs to frequently move about inside the warehouse to load, unload, stock and move materials throughout the warehouse. The individual needs to ascend/ descend a ladder to stock shelves and acquires product to fill orders. The individual frequently positions self to gather product from shelves that are positioned near ground level and overhead. They frequently operate a forklift, tow…