Operations CSR & Shipping Document Coordinator

Location: Remote – Brazil, Colombia, Argentina, Uruguay, Chile, or Ecuador
Work Arrangement: Fully Remote
Employment Type: Full-Time Contractor | Potential Full-Time Employee Transition After 6 Months
Industry: Manufacturing & Supply Chain / International Trade & Logistics
Compensation: $1,500–$2,500 USD/month
Experience: 2–3 Years
English Proficiency:
Strong Professional English Required

Our client is a U.S.

-based global distributor of plastic compounds and polymer materials
, serving customers across multiple international markets.

The company operates in a fast-paced supply chain environment requiring close coordination between customers, warehouses, carriers, freight forwarders, and commercial teams to ensure international shipments are executed accurately and on time.

We are looking for a highly organized and detail-oriented Operations CSR & Shipping Document Coordinator to manage customer orders and international shipments from order entry through final delivery.

This role combines customer operations, international logistics, export documentation, and freight coordination
. You'll manage orders, carrier bookings, vessel schedules, shipping documents, shipment tracking, and communication with customers and logistics partners.

The ideal candidate has 2–3 years of relevant experience
, strong professional English, and exceptional attention to detail when managing multiple shipments, documents, and deadlines.

• Manage customer orders from receipt through delivery.
• Create and maintain Sales Orders and Sales Contracts
  .
• Coordinate pickups and deliveries with customers, carriers, warehouses, and internal teams.
• Manage carrier bookings, cut-offs, and vessel schedules with freight forwarders and ocean carriers/NVOCCs
  .
• Track vessel shipments and railcar movements, including the return of empty railcars.
• Monitor warehouse activity to prevent late ingates and container rolls.
• Maintain order summaries and provide shipment visibility to commercial teams.
• Track shipments and proactively resolve delays or operational issues.

• Prepare international shipping documentation, including Bills of Lading (BOL), Certificates of Analysis (COA), Commercial Invoices (CI), and Packing Lists (PL).
• Prepare export declarations and Bills of Lading for ocean exports.
• Review and interpret Letters of Credit when required.
• Ensure shipping documents are accurate, complete, and delivered on time.
• Communicate shipping details and documentation requirements to customers.
• Onboard new customers and maintain accurate information.
• Manage delivery-related claims and coordinate resolution with internal and external stakeholders.

• 2–3 years of experience in international trade, logistics, shipping operations, supply chain, or a related field.
• Experience with international shipping and export documentation
  .
• Experience working with ocean carriers, freight forwarders, and/or NVOCCs
  .
• Understanding of BOLs, Commercial Invoices, Packing Lists, and related export documents.
• Microsoft Excel proficiency.
• Strong professional English communication skills.
• Exceptional attention to detail and accuracy
  .
• Strong organization, problem-solving, and time-management skills.
• Ability to manage multiple shipments, priorities, and deadlines independently.

• Experience in the plastic resin, polymer, chemicals, or manufacturing industry
  .
• Experience interpreting Letters of Credit
  .
• Experience coordinating railcar and ocean shipments.
• Experience establishing rates or services with third‑party carriers.
• Bachelor's degree in Supply Chain, Logistics, Business, International Trade, or a related field
  .