Configuration Center Technician

Hendrick Automotive Group - HIC

Location:

6030 East Independence Blvd, Charlotte, North Carolina 28212

Position Summary:

The Configuration Center Technician is the operational backbone of the Hendrick Automotive Group IT Configuration Center. This role is responsible for the daily physical and logistical functions that keep the center running: receiving and staging incoming equipment, maintaining warehouse organization, managing asset inventory, operating material-handling equipment, coordinating disposal of end-of-life assets, and supporting device imaging workflows. The work is hands-on, physical, and time-sensitive — and it directly enables the organization's ability to deploy technology to 246+ locations on schedule.

This role works in close coordination with the IT Purchasing team and the Configuration Center's technical staff. While the focus is on operational execution rather than technical configuration, the Configuration Center Technician is expected to understand the flow of equipment through the center well enough to identify and flag process gaps, inventory discrepancies, and logistics issues before they affect deployments.

Core Responsibilities:

Receiving and Staging Receive, inspect, and document all incoming equipment shipments against purchase orders and packing lists. Stage equipment by deployment project, location, or asset type in accordance with established center layout and labeling standards. Coordinate with IT Purchasing on expected inbound shipments and flag discrepancies ehouse Organization Maintain clean, organized, and clearly labeled warehouse space across all equipment categories. Conduct periodic physical inventory audits and reconcile counts against asset management records.

Ensure proper storage conditions for sensitive IT equipment and consumables. Material Handling and Equipment Movement Operate forklift and other material handling equipment to move pallets, racks, and bulk shipments safely within the facility. Coordinate inbound and outbound freight logistics, including scheduling pickups and managing carrier interactions at the dock. Maintain forklift certification and adhere to all facility safety requirements. Asset Disposal and Surplus Management Coordinate end-of-life asset disposals in accordance with HAG IT asset disposition policy.

Prepare surplus equipment for recycling, trade-in, or certified destruction; maintain chain-of-custody documentation. Interface with approved ITAD vendors for scheduled disposal events. Device Imaging Support Support imaging workflows by preparing devices for imaging queues, tracking imaging status, and staging completed units for shipment. Flag imaging failures or configuration exceptions to the technical team for resolution. Inventory and Asset Management Maintain accurate asset records in Service Now for all equipment received, staged, deployed, returned, or disposed — ensuring records are updated at each lifecycle transition.

Conduct periodic physical inventory audits and reconcile counts against system records; investigate and resolve discrepancies. Install and configure software and applications on devices as part of the imaging and deployment preparation workflow, following established build standards. Track software entitlements and license assignments for devices processed through the Configuration Center; flag over-allocation or unassigned licenses to the appropriate team. Support deployment packing and shipment preparation, including kitting equipment for field deployments.

Identify and escalate operational issues — space constraints, equipment damage, vendor delays — to the appropriate coordinator or director. What This Role Is Not Responsible For This role does not own advanced device configuration,…