Residential Service Technician

We are seeking a Residential Service Technician in Charlotte, NC to join our team! In this role, you will provide top-tier service to our customers by troubleshooting and maintaining their security systems, ensuring all issues are resolved promptly and accurately. This is an excellent opportunity for someone who enjoys hands‑on work, solving problems, and delivering exceptional customer service—all while earning a performance‑based income.

• Service and maintain residential security systems, ensuring timely and accurate troubleshooting.
• Perform home walkthroughs to determine optimal configurations and opportunities for additional protection.
• Communicate professionally with customers, connect systems to central monitoring, and provide demonstrations.
• Manage administrative tasks, prioritize safety, and maintain company tools and equipment efficiently.

• High school diploma or equivalent; technical training is a plus.
• Strong sales skills with mechanical aptitude for troubleshooting and repairs.
• Excellent communication, customer service, and a safety‑first mindset.
• Professional appearance and demeanor; alarm or telecom experience is a bonus.

• $60,000 to $80,000 average annual earnings (hourly training pay and 100% uncapped commission after training).
• Opportunities for advancement and long‑term career mobility.
• Every other weekend off plus company‑provided equipment (vehicle, fuel card, iPhone, iPad) and paid training.
• Medical, dental, vision, 401(k) with match, PTO, and special perks like free security systems and educational assistance.

• Mid‑Senior level

• Full‑time

• Information Technology

• Construction, Software Development, and IT Services and IT Consulting

Referrals increase your chances of interviewing at CPI Security by 2x.