Team Leader - Fire

A career at MSS is not just a job — it’s collaborating with the best talent in the business. It’s having a part in building a better future. It’s making a difference in people’s lives.

The success of MSS is a direct reflection of the dedication, passion, and hard work of our team. Since 1996, MSS has taken pride in retaining some of the best talent in the industry by promoting a culture of respect, collaboration, and empowerment.

The well‑being of our team members, including their health and financial security, is important to us. We take care of our team by offering market competitive benefits to all eligible employees.

MSS offers opportunities for students to explore the field of mechanical construction, security, controls, and fire & life safety. If you think this is the right path for you, we’d love to talk to you about our internship program. As an intern, you’ll have a chance to learn hands‑on the functional skills necessary to be successful in the industry.

MSS also offers DOL registered apprenticeship opportunities in North and South Carolina for:

Developing a construction workforce in our communities is crucial for the future of the industry. MSS is proud to take part in skilled trades training and mentorship programs by partnering with local groups committed to developing highly trained trades people.

Come grow with us! Are you looking for a career and not just a job? If so, we have many opportunities available. We strive to solve problems through passion and integrity and we’re looking for talented and creative people like you to help determine our company’s future.

As a result of our phenomenal growth, MSS Fire and Security, LLC has an opening for a Team Leader – Fire. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

• Work directly with customers to ensure effective and efficient F&S Service solution delivery.
• Understand and manage the F&S Service agreement deliverables and timelines established between the Company and the customer.
• Provide first‑line supervision to all employees in the F&S field, supervision will include providing leadership, giving direction, providing technical advice, evaluating completed work, training, mentoring, coaching, providing input on employee evaluations, and recommending corrective actions.
• Provide remote and/or on‑site technical direction and diagnostic assistance to resolve complex failures within the customer base.
• Assist in scheduling, organizing, and dispatching F&S Service Technicians, and verify that filed reporting and documentation are accurate and timely.
• Evaluate area safety needs/requirements to provide feedback and recommendations to F&S service technicians and assist in the implementation of safety policies, procedures, and training.
• Conduct extensive self‑study (reading, research, and practice) to improve and maintain technical proficiency in the Company's supported product lines. Complete certifications as required by the Company.
• Work with the Service Manager to ensure effective utilization of Service Management Software and associated field devices to accomplish business objectives.
• Implement training programs on supported/installed control systems to support an efficient service operation.
• Work with the Service Manager to effectively manage inspection/repair assignments.
• Work with the Service Manager to continuously evaluate staff for training requirements to ensure team efficiency and clear/effective communication with customers.
• Participate in the periodic and annual staff performance evaluations for operational excellence (Utilization, profitability, etc.).
• Participate…