Collections AR Manager

Overview

We are currently recruiting for a Collections Manager in Charlotte, NC (Ballantyne area). This is a 6-month+ contract position with a possible Temp to Perm opportunity (hybrid schedule in-office 3 days and 2 days remote). The Collections Manager will oversee AR operations and a team of Collections Team Leaders and Analysts to ensure all aspects of the collections process are handled efficiently and effectively.

This role will be responsible for driving operational excellence, ensuring timely collections, instituting and monitoring productivity metrics, and implementing continuous improvement initiatives. Proficiency in various technologies (SAP a plus). Mon - Fri standard business hours = 40 hours per week.

Pay rate: $50.00 - $60.00 hourly.

$50.00/hr - $60.00/hr

• Manage, mentor, and develop a team of Collections Team Leaders and Analysts.
• Develop and execute training programs to enhance team skills and productivity.
• Set clear performance goals, conduct regular evaluations, and provide constructive feedback.
• Oversee the full-cycle collections process, ensuring timely and accurate collection of receivables.
• Monitor AR aging reports and implement strategies to minimize overdue accounts and reduce Days Sales Outstanding (DSO).
• Handle escalations and complex issues within the collections portfolio.
• Review and analyze team performance metrics and collection trends, providing actionable insights to senior management.
• Set performance goals for the team and monitor progress through regular one-on-one meetings and team discussions.
• Develop and implement key productivity metrics to track team performance, such as call volumes, collection rates, and resolution times.
• Monitor and analyze team productivity metrics regularly, identifying trends, gaps, and opportunities for improvement.
• Use data-driven insights to set performance benchmarks and ensure team alignment with organizational goals.
• Analyze current AR and collections processes to identify inefficiencies and implement improvement initiatives. Leverage data-driven insights to optimize workflows and enhance operational effectiveness.
• Effectively utilize SAP for managing AR processes, reporting, and data analysis.
• Act as a subject matter expert for SAP-related AR and collections functionalities.
• Ensure compliance with internal policies, industry regulations, and legal requirements.
• Prepare and present regular reports on collections performance, AR trends, productivity metrics, and improvement initiatives to senior management.
• Develop and maintain standard operating procedures (SOPs) for collections activities.

• 6-8+ years of Accounts Receivable and commercial collections experience, with at least 2-3 years of management experience.
• Proven track record of managing a team in a fast-paced environment.
• Bachelor’s degree in Accounting/Finance or related field;
  Masters or professional certification a plus.
• Proficiency with Microsoft Office Suite; strong Excel skills (Pivot Tables, V-Lookups, etc.).
• Experience in Insurance / Financial Services industries a plus.
• Excellent verbal and written communication skills.
• Detail oriented, organized, and strong problem solver with analytical abilities and high level of accuracy.

Local candidates only. Must be in a commutable range to Charlotte, NC (Ballantyne area).