Services Director

Overview

At Catapult, we are supporting our member, Crowder, in their search for an Employee Services Director. This is an onsite role in Charlotte, NC.

Since 1947, Crowder has built a legacy of success in the construction industry. We work throughout the Southeast on heavy construction infrastructure projects ranging from bridges, dams, water and waste water treatment facilities, power plants and other energy facilities. We are a general contractor who self performs civil, electrical and mechanical trades on both traditional and more complex alternative delivery projects.

As a family-owned company, it is the spirit of not only doing the right things, but doing things the right way that is the true legacy of our founders and our people. Crowder is Building America and Proud of It® as reflected in our Mission Statement:
We are dedicated to superior performance and committed to making a positive difference for our clients, for our communities, and in the lives of our employees.

The Employee Services Director plays a critical leadership role in ensuring the effective delivery of employee personnel and benefits services across the organization. Reporting directly to the Vice President of Employee Services and People Development, this role provides both strategic oversight and hands-on direction to ensure regulatory compliance, operational excellence, and a positive employee experience from onboarding through separation.

This position leads a team of two managers and three coordinators and serves as a key partner to Payroll, Safety, Risk Management, Division Leadership, and executive leadership.

• Ensure the ongoing effectiveness and compliance of personnel services, benefits programs, and employment-related policies and procedures
• Maintain compliance with all applicable federal, state, and local regulations, including DOL, EEOC, DHS, IRS, DOT, and related agencies
• Support the development, maintenance, and enforcement of employee handbooks, policies, and standard operating procedures
• Serve as a trusted advisor to leadership on employee services, benefits strategy, and compliance matters

• Lead, mentor, and develop the Employee Services management team, fostering a culture of accountability, collaboration, and continuous improvement
• Ensure timely, clear, and accessible employee communications, including Spanish-language support as needed
• Oversee performance feedback, development planning, and recommendations related to promotions, merit, and pay equity
• Implement performance improvement initiatives to enhance service delivery while controlling cost and administrative burden

• Oversee personnel processes including onboarding, I-9/E-Verify, drug testing, unemployment claims, employee records, and regulatory reporting
• Partner closely with Payroll to ensure accurate and timely payroll processing, including direct deposits, job changes, terminations, and corrections
• Support compliance with prevailing wage and Davis-Bacon/DBRA requirements, including fringe benefit administration
• Maintain accurate trade codes and position descriptions aligned with compensation, EEO, and FMLA requirements
• Ensure consistent and fair administration of employment practices and handbook policies

• Provide leadership oversight for all health and welfare benefit programs, including medical, dental, vision, FSA, HSA, life, STD/LTD, wellness, and other value-added benefits
• Lead annual open enrollment and ongoing benefits administration, ensuring employees understand the full value of their benefits
• Oversee compliance activities including ACA reporting (1094/1095), Form 5500 filings, required notices, and plan documentation
• Partner with the VP of Employee Services and the 401(k) Committee to ensure compliance, audits, testing, and participant education for the retirement plan

• Support the execution and ongoing compliance of Crowder's Equal Employment Opportunity Plan
• Coordinate required postings, reporting, and fair pay analyses as requested
• Assist with investigations and sensitive employee relations matters as needed

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education, experience, and certifications
• Minimum 5+ years of experience managing employee personnel and benefits functions
• Strong working knowledge of employment and benefits-related laws and regulations
• Advanced HR certification preferred (SPHR, SHRM-SCP, or CEBS)
• Experience in construction, manufacturing, or skilled-trades environments strongly preferred
• Proven leadership experience managing teams and complex, cross-functional processes
• Advanced proficiency in Microsoft Office and HRIS/payroll systems

Crowder is proud to be an Equal Opportunity Employer (EOE). All qualified minorities, females, individuals with…