OEM & Aftermarket Sales Manager

Job Title: OEM & Aftermarket Sales Manager

Job Location: Charlotte/Greensboro, NC

Pay Rate: $85-110k salary plus annual bonus plan

Operating Company: Air Carolinas

FLSA Status: Exempt

Air Carolinas, a member of the AIR Control Concepts family, is a leading HVAC distributor and retailer providing equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we have united to deliver greater expertise, efficiency, and customer‑focused solutions.

The OEM & Aftermarket Sales Manager oversees the operations of the OEM & Aftermarket Department, including sales executives, branch salespersons, sales representatives, warehouse associates, and delivery drivers. The role meets sales and gross profit goals by providing leadership, excellent customer service, developing new customer relationships, and maintaining existing ones. The manager sells HVAC equipment and parts, provides solutions to local companies and private individuals, and possesses substantial product knowledge.

• Recruit, develop, and coach local sales and support staff.
• Develop standard operating procedures for all parts locations, including orders, credit card transactions, and inventory management.
• Coordinate and communicate regularly with the General Manager regarding inventory levels and overall annual budget.
• Conduct sales management and enable selling efforts to attain market goals.
• Establish relationships with vendors and secure competitive pricing, rebates, and bulk buying discounts.
• Stay informed on new products, services, and customer interest; attend training.
• Meet regularly with product‑line representatives and vendors for product education.
• Hold direct responsibility for profit & loss of the OEM & Aftermarket team and/or region.
• Communicate special orders to sales staff.
• Submit activity and results reports such as weekly work plans and monthly/annual region analysis.
• Monitor competition by gathering marketplace information on pricing, products, delivery schedules, and merchandising techniques.
• Recommend product, service, and policy changes based on results and market developments.
• Resolve customer complaints, investigate problems, develop solutions, prepare reports, and recommend actions.
• Maintain professional and technical knowledge through workshops, publications, networking, and professional societies.

• Develop, mentor, and supervise all OEM & Aftermarket staff in specific regions.
• Help establish organization structure, including hiring, training, and evaluating staff.
• Monitor overall staff performance to ensure jobs are completed timely and professionally.
• Drive world‑class customer service for all locations, creating a unified organization.

• Quality Management: Deliver high‑quality products and services that meet customer needs; commit to continuous improvement.
• Sales
  
  Skills:
  
  Close sales opportunities, qualify prospects, forecast business, and present effectively.
• Action Oriented: Work hard, embrace challenges, seize opportunities, respond quickly, delegate for efficiency.
• Customer Focus: Meet customer expectations, gather feedback, build trust, and maintain relationships.
• Time Management: Use time efficiently, prioritize important tasks, and accomplish more with less.
• Active Listening: Pay full attention, understand points, ask questions, and avoid interrupting.
• Communication: Communicate orally and in writing clearly with management, customers, staff, and vendors.
• Problem Solving: Resolve complex problems with practical, solution‑oriented approaches.
• Organization: Coordinate people, funds, and materials; manage multiple tasks simultaneously; organize resources.

• High school diploma or equivalent required; bachelor’s degree preferred.
• At least 5 years of field sales experience in HVAC and parts knowledge required.
• 3–5 years of management experience preferred.
• Valid driver’s license and clean driving record.
• Intermediate knowledge of Microsoft Office, Adobe, and FACTs experience a plus.

Employee must remain in a…