Operations Manager-Lease

Overview

Avalon Bay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and a commitment to building value for the long term.

Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? Avalon Bay Communities is searching for a Community Manager, an industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. The Community Manager is responsible for the overall management of an apartment community or group of communities, overseeing all aspects of office operations, from leasing and resident relations to partnering with maintenance teams and achieving financial performance goals.

• Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
• Enforce lease agreements and community policies consistently and fairly.
• Organize and manage resident events and initiatives to promote a sense of community.
• Prepare and manage the property’s budget, including revenue, expenses, and capital improvements.

• High School diploma or equivalent (GED) required
• Bachelor’s degree preferred
• 5+ years of multi‑family or related property management experience required, including experience in retail and/or hospitality property management
• 2+ years of people management experience
• Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing
• Previous experience utilizing data/reports to develop solutions that sustain high standards of customer service, optimal revenue generation, and effective expense management, as demonstrated by work products
• Demonstrated success in resolving resident issues based on past work experience
• Experience supporting and developing subordinates and providing feedback and coaching that result in improved performance
• Ability to exercise professional judgment with composure and manage contracts with third‑party service providers, as demonstrated by previous work experience

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation. We offer comprehensive benefits—health, dental and vision, a 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Benefits are available for more information. Growth is based on achievement, promotion from within, and associate recognition through a company‑wide program that celebrates associate efforts and successes.

Employees receive a 20% discount on our apartment homes and work in a culture built on purpose and core values:
Commitment to Integrity, Spirit of Caring, and Continuous Improvement.

Avalon Bay is proud to be an equal opportunity employer and is committed to an inclusive, diverse work environment free of discrimination and harassment. We do not consider race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, physical or mental disability, genetic information, citizenship status, military or veteran status, or any other status protected by law in our employment decisions.

For California residents, acceptance of this position constitutes agreement to the Avalon Bay California Personnel Privacy Notice (link).