Manager, Accounts Receivable

• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Manager, Accounts Receivable

M3

Summary/Objective

This role will lead the development of the Accounts Receivable (AR) function. The ideal candidate will have experience in growth-oriented companies ($500M) and demonstrate the ability to implement and maintain scalable AR processes, reinforce internal controls, and improve collections performance. This role will also build and lead a customer-facing AR support team and manage both U.S.

-based and offshore teams. The position requires strategic thinking, hands-on leadership, and the ability to communicate effectively with senior leadership.

Core

Job Duties

• Prioritize the hiring, training, and development of staff to drive collections, operational efficiencies, and first-class support for our customers.
• Collaborate in strategy development then implement plans for AR operations aligned with company growth objectives.
• Oversee daily AR processes including collections, write-offs, cash applications, dispute resolution, and adjustments.
• Drive process automation and system enhancements to improve efficiency and strengthen internal controls.
• Monitor and analyze KPIs (e.g., DSO, aging, staff productivity collection effectiveness) and present actionable insights to leadership.
• Collaborate cross-functionally with Billing, Customer Support, Accounting, and IT to resolve systemic issues and optimize workflows.
• Ensure compliance with financial policies, regulatory requirements, and audit standards.
• Prepare and deliver executive-level reports and presentations on AR performance and strategic initiatives.
• Foster a culture of accountability, continuous improvement, and professional development within the team.

Interaction

Frequent collaboration with senior leadership and cross-functional teams. Ability to communicate strategy and operational updates in an executive format while maintaining strong relationships with internal and external stakeholders.

Supervision

Direct leadership of U.S.

-based and offshore AR teams. Responsible for recruiting, training, and mentoring staff, setting goals, monitoring performance, and fostering accountability. Balances hands-on involvement with strategic oversight to ensure operational excellence and team development.

Experience

3+ years of progressive experience in Accounts Receivable leadership roles within growth-oriented companies ($500M+) managing high volumes of receivables. Demonstrated success in building and scaling teams, including offshore management, and contributing on complex projects with minimal oversight. Proven ability to adapt to varying leadership styles and deliver results in fast-paced, high-growth environments.

Qualifications

• Proven success in building and scaling teams, including offshore management.
• Strong project management experience with ability to work independently and adapt to varying oversight levels.
• Hands-on approach with ability to communicate strategy at an executive level.
• Advanced MS Excel and proficiency with ERP systems (Net Suite preferred).
• Bachelor's degree in Accounting, Finance, or related field preferred; equivalent relevant experience will be accepted.

Additional

Preferred Qualifications

• Experience in SaaS or technology-driven industries.
• Background in AR transformation initiatives.
• Proficiency in automation tools and advanced reporting capabilities.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Yes, up to 10% of domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Salaried, Exempt

Internal Job Title

Manager, Accounts Receivable

About Isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers who use them…